Brooke Hans

• Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
• Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
• Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
• Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.

I was a front desk lead cashier at the amazing pizza machine. This includes working with the rides and operating them, cleaning up the dinning haul and cleaning up the party rooms. I also worked in the arcade with customers.

• Enhanced project efficiency by assisting skilled laborers in various construction tasks.
• Operated hand tools and power equipment safely, reducing risk of injury or damage to property during construction projects.
• Promoted effective communication among team members by relaying vital information between supervisors and workers.
• Collaborated with fellow laborers to complete projects within specified timeframes while adhering to quality standards.