Brooke Smiley
Omaha
Overview
14
14
years of professional experience
Work History
Electrical Apprentice
Miller Electric
09.2023 - Current
- Interpreting blueprints, schematics and diagrams to support acurrate installations.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools.
- Exceeding client expectations through practice of efficient and cost effective work techniques that benefit both the contractor and the client.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
Owner/Operator
Rock Products
03.2018 - 09.2023
- Managed inventory, budegting, business operations, bidding, and vendor relationships to ensure secure long-term customer relationships
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed licensing, permits, insurance according to industry regulations
Executive Assistant
Acass-Systems
02.2018 - 08.2020
- Restructured financial/HR reporting systems for efficiency and accuracy
- Provide high-level administrative support to executives by conducting research, preparing statistical/analytical reports, sales tracking, product development, expense reporting, and social media marketing.
- Organize and maintain filing systems and confidential records
Executive Administrative Assistant
INSANIT CONSULTING
07.2015 - 01.2017
- Perform a variety of financial, personal, and administrative tasks under strict deadlines
- Management of travel accommodations, expense reporting, coordinating meetings and maintaining business relationships.
Loan Operations Manager
Premier Bank
02.2014 - 06.2015
- Entered Processing, Underwriting, and Mortgage departments with no prior experience; working under extreme deadlines and closing 25 mortgage loans the first month.
- Assigned to analyze operational efficiency in the Mortgage department to improve the overall process from loan application to loan closing; improved time management, decreased expenses, and created more efficient reporting systems for documentation requirements.
Assistant Branch Manager
Metro Credit Union
02.2011 - 02.2014
- Management of daily bank operations; training employees, handling customer-relations, ensuring proper procedures of cash-handling. Managed a top-performing sales team of 6-12 employees for over one year.
- Assigned Project Manager for the creation of an updated Member Service POS system. Duties included overseeing integration and personally training all employees.
Education
MBA - Analytics, Organizational Development
Bellevue University
Bellevue, NE10.2017
Bachelor of Science - Healthcare Administration
Bellevue University
Bellevue, NE05.2015
Skills
- ORGANIZATIONAL DEVELOPMENT & DESIGN THINKING
- - Utilizing intellectual capital to increase organizational value and create competitive advantage
- - Effective research and development skills to propose a long-term, sustainable solutions
- - Contribute and drive innovative solutions to increase employee engagement
- - Utilize branding, culture, and organizational image to attract, retain, and reward top talent
- CRITICAL THINKING & DECISION MAKING
- - Experience working under pressure, extreme work-loads, strict deadlines
- - Ability to analyze financial, operational, and ‘people’ data to increase profits, efficiency, and improve market position
- - Independent, working with little supervision to improve bottom line results
- CUSTOMER SERVICE & COMMUNICATION
- - Strong leadership and motivational traits; ability to work independently or in team setting
- - Flexible, diverse, open communication style
- - Recognized often for giving above-and-beyond service from peers and customers
Timeline
Electrical Apprentice
Miller Electric
09.2023 - Current
Owner/Operator
Rock Products
03.2018 - 09.2023
Executive Assistant
Acass-Systems
02.2018 - 08.2020
Executive Administrative Assistant
INSANIT CONSULTING
07.2015 - 01.2017
Loan Operations Manager
Premier Bank
02.2014 - 06.2015
Assistant Branch Manager
Metro Credit Union
02.2011 - 02.2014
MBA - Analytics, Organizational Development
Bellevue University
Bachelor of Science - Healthcare Administration
Bellevue University
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