Bruce Deats
NAPA Auto Parts - Genuine Parts
Omaha
39
years of professional experience
With a proven track record at NAPA Auto Parts, I excel in customer relations and team management. I resolved escalated service issues and enhanced inventory accuracy, leveraging research and due diligence. My leadership in training and mentoring fostered an increase in operational efficiency, demonstrating my commitment to excellence and adaptability in dynamic environments.
Work History
Customer Care Manager
1 Year 6 Months- Managed customer inquiries for Dallas, Des Moines, Oklahoma City, and Omaha Distribution Centers.
- Resolved escalated service issues by coordinating with sales, warehouse, and branch teams.
- Tracked customer cases in CRM systems to maintain accurate records and follow-up activity.
- Processed return requests and warranty concerns according to company policies and procedures.
Inventory Control Manager
12 Years 8 Months- Directed inventory accuracy through cycle counts, variance investigations, and root-cause analysis.
- Trained staff on inventory procedures, count standards, and system-based correction methods.
- Directed customer service team and managed the distribution center office operations.
- Maintained control of cycle counts, physical inventory and discrepancy research.
Assistant Warehouse Manager
18 Years 2 Months- Coordinated warehouse workflows, balancing receiving, picking, and shipping priorities for consistent order fulfillment.
- Trained warehouse associates on safety procedures, equipment operation, and performance standards.
- Supported staffing decisions, scheduling, and workload assignments to maintain productive operations.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Facilitated cross-training initiatives within the warehouse team, ensuring staff members were equipped with the knowledge and skills necessary to adapt quickly to changing business needs.
- Monitored shipping and receiving activities to ensure correct parts handling and timely dispatch.
Warehouse Worker
6 Years 2 Months- Received, inspected, and stocked automotive parts for accurate warehouse organization.
- Picked and packed orders using RF scanners and order sheets.
- Loaded and unloaded shipments while maintaining safe material-handling practices.
- Trained new warehouse staff on picking, stocking, and shipping processes.
Education
High School Diploma
Skills
Customer relations
Training and mentoring
Team management
Delegation and supervision
Research and due diligence
Timeline
Customer Care Manager
NAPA Auto Parts - Genuine Parts
04.2025 - CurrentRead More
Inventory Control Manager
NAPA Auto Parts - Genuine Parts
08.2012 - 04.2025Read More
Assistant Warehouse Manager
NAPA Auto Parts - Genuine Parts
06.1994 - 08.2012Read More
Warehouse Worker
NAPA Auto Parts - Genuine Parts
04.1988 - 06.1994Read More
Northwest High School
High School Diploma
Read More