Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Bryan Bailon Colindres

Lincoln

Summary

Developed technical expertise in fast-paced, customer-oriented environment, focusing on efficient problem resolution and system maintenance. Demonstrated ability to troubleshoot and resolve complex issues while maintaining high user satisfaction. Experience with different IT environments (Windows & Apple), quick troubleshooting, and understanding enterprise-level workflows.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Five Nines Technology Group
02.2025 - Current
  • Provided technical assistance for hardware and software issues, ensuring timely resolutions.
  • Collaborated with team to troubleshoot network connectivity problems, improving user satisfaction.
  • Managed ticketing system for issue tracking, prioritizing tasks based on urgency and impact.
  • Assisted in the setup and configuration of new workstations, enhancing operational efficiency.
  • Work with industry grade applications
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Delivered end-user training on new technologies, increasing adoption rates among employees.

Intern

Five Nines Technology Group
10.2023 - 02.2025
  • Executed routine administrative tasks, ensuring smooth daily operations within department.
  • Sorted and organized files, spreadsheets, and reports.
  • Supported onboarding of new interns by sharing knowledge of departmental practices and tools.
  • Explored new technologies and approaches to streamline processes.

Education

Associate of Science - Academic Transfer For Cybersecurity

Southeast Community College
Lincoln, Nebraska, NE
08-2025

Skills

  • Remote desktop support
  • Network troubleshooting
  • Help desk support
  • IT asset management
  • IT documentation
  • VPN configuration
  • Application support
  • VoIP systems

Accomplishments

- CSAT (Customer Satisfaction Score) score of 100%

Certification

  • Google IT Support, Coursera - Aug 31, 2022

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

IT Support Engineer

Five Nines Technology Group
02.2025 - Current

Intern

Five Nines Technology Group
10.2023 - 02.2025

Associate of Science - Academic Transfer For Cybersecurity

Southeast Community College

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Bryan Bailon Colindres