Cadie Grim
Lincoln
Summary
Demonstrates strong analytical, communication, and teamwork skills, with the ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Administrator
Assurity Life Insurance
08.2022 - Current
- Collaborate with internal and external contacts to assist with maintaining enrollment portals, provide accurate specifications and feedback
- Execute testing, reviewing, and setting up plans and groups in order to process elections
- Meet established time service standards and able to manage multiple projects at a time
- Monitor file feeds to ensure they are coming through properly and that data is accurate and precise
- Provide clear and concise communication with external contacts
Customer Service Rep Senior
State Of Kansas, Department Of Revenue
10.2021 - 07.2022
- Learned and maintained in-depth understanding of taxes, statutes and audits.
- Safely handled and maintained sensitive, confidential tax payer information.
- Researched and analyzed tax periods along with federal and state filings to perform different types of audits.
- Resolved customer service/tax payer issues using company processes and policies and provided updates to customers.
- Helped maintain inbound call line to assist customers and tax payers with issues, questions and concerns.
- Communicated with and assisted taxpayers regarding filing taxes, audits process, audit findings, explaining application of tax laws and regulations.
- Effectively de-escalated confrontational situations with taxpayers.
- Communicated with team members and other departments to research and resolve tax accounts.
- Processed payments, issued refunds and waivers of penalty.
Store Manager
Riddle’s Jewelry
03.2017 - 09.2021
- Coached sales associates in product knowledge, sales incentives and selling techniques, significantly increasing sales and customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases, supply orders and other expenses to maintain quarterly budget.
- Managed inventory control, cash control, operations, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Approved regular payroll submissions and time requests for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Planned and organized store events, bridal shows, community events, and local fundraisers.
- Interviewed, hired and trained new employees.
- Developed long-lasting relationships with customers to increase likelihood of repeat business.
- De-escalated and resolved customer issues and handled customer complaints in a professional manner.
- Won "Highest Increase of Gross Profits" award at 2018 Annual Riddle's Jewelry conference, out of 64 other stores.
- Won "Best Overall AA Store" award at 2021 Annual Riddle's Jewelry conference.
Merchandise Supervisor
JCPenney
08.2010 - 03.2017
- Driving optimal customer service satisfaction, associate productivity, and P&L results.
- Supervise department managers and all sales floor associates.
- Leading and motivating employees and providing in-the-moment coaching as necessary.
- Assigning employees to specific duties to best meet needs of the store.
- Helping with customer issues and complaints in person and via telephone.
- Developing positive customer relationships through friendly greetings and excellent service.
- Executing Plan-O-Grams and department sets.
- Assisting with signing, freight, and operations tasks as needed.
- Cashman procedures including counting money, deposits and safe reconciliations.
- Interviewing, hiring, and training the right associates.
- Organized and led daily team meetings for all employees.
Education
Associate of Applied Science - Business Administration
Central Community College
2018
Skills
- Accurate and detailed
- Ability to effectively handle high-stress situations
- Multi-project coordination
- Effective communication
- Project management
- Multi-tasking strength
- Organization and Time management
Certification
- Business Administration Certificate (Central Community College)
- Business Administration Diploma (Central Community College)
- GIA Diamonds and Diamond Grading
- GIA Diamond Essentials
Additional Information
- National Society of Leadership and Success member 2016-2018
- Big Brothers Big Sisters volunteer 2014-2016
Timeline
Project Administrator
Assurity Life Insurance
08.2022 - Current
Customer Service Rep Senior
State Of Kansas, Department Of Revenue
10.2021 - 07.2022
Store Manager
Riddle’s Jewelry
03.2017 - 09.2021
Merchandise Supervisor
JCPenney
08.2010 - 03.2017
Associate of Applied Science - Business Administration
Central Community College
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