Caitlyn A. Menze
Valentine
Summary
Results-oriented 911 Dispatcher with a strong background in critical thinking and decision-making. Experienced in fast-paced environments, effectively assessing emergency situations and providing training to enhance team performance.
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
6
6
years of professional experience
Work History
911 Dispatcher
Cherry County Justice Center
Valentine, NE
06.2025 - Current
- Managed emergency call responses, ensuring swift and accurate information relay to first responders.
- Operated dispatch software for real-time tracking of units and incidents, enhancing situational awareness.
- Coordinated communication between law enforcement, fire, and medical services during critical incidents.
- Maintained detailed logs of all communications and actions taken during emergencies for accountability purposes.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Read system maps and caller information, and documented details in system.
911 Dispatcher
Holdrege Police Department
Holdrege, NE
01.2024 - 06.2025
- Collaborated with local agencies to streamline interdepartmental communication and improve overall emergency response efficiency.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Navy Quarter Master
Navy
Rota,Spain
07.2020 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
Alma Public Schools
Alma, NESkills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Teamwork and collaboration
- Decision-making
- Stress tolerance
- Problem-solving
- Map reading skills
- Police and fire procedures
- Public safety awareness
- Flexible schedule
- Prioritizing situations
Timeline
911 Dispatcher
Cherry County Justice Center
06.2025 - Current
911 Dispatcher
Holdrege Police Department
01.2024 - 06.2025
Navy Quarter Master
Navy
07.2020 - 01.2024
High School Diploma -
Alma Public Schools