Calvin Summage-Hanks
Omaha,NE
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GAT Ground Airline Support
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Supervisor
Uta Halee Academy
04.2023 - 09.2024
- Checking Time sheets for employees
- Scheduling
- Creating excel spreadsheets
- Creating Microsoft Word documents
- Running the campus
- Completing shift reports
- Training
Shared Living Provider
DDCN
11.2022 - 04.2023
- Schedule appointments
- Transportation to school and visits
- Teach life skills
- Cook
- Mant skill trained
Shift Supervisor
DDCN
02.2020 - 11.2022
- Schedule appointments
- Mant skill trained
- Train staff
- Create Schedule
- Check Timesheets
- Run monthly meetings
- Manage multiple households
Education
High school diploma -
Benson High School
Omaha, NE05.2013
Skills
- Shift Management
- Supervising Experience
- Microsoft Word
- Caregiving
- Accounting
- Microsoft Excel
- Communication skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
Certification
- CPR Certification February 2024 to February 2026
- First Aid Certification February 2024 to February 2026
Timeline
Customer Service Representative
GAT Ground Airline Support
09.2024 - Current
Shift Supervisor
Uta Halee Academy
04.2023 - 09.2024
Shared Living Provider
DDCN
11.2022 - 04.2023
Shift Supervisor
DDCN
02.2020 - 11.2022
High school diploma -
Benson High School
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