Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carey Chvala

Omaha Metropolitan Area

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled at protecting platform users by enforcing policies and guiding members with policy knowledge. Closely collaborated with various teams to ensure accurate and effective enforcement, as well as shape and enhance policies in place. Subject matter expert and point of contact for various policy subjects. High rate of accuracy and accurate decision maker.

Overview

21
21
years of professional experience

Work History

Career Break

05.2025 - Current
  • Layoff/position eliminated
  • Remote

Trust and Safety Content Analyst

LinkedIn
11.2020 - 05.2025
  • As a Trust and Safety Analyst with experience enforcing policies and reviewing content at LinkedIn, I’ve developed a strong skill set that includes policy enforcement, content moderation, risk assessment, fraud detection, data analysis, and decision-making in a high-stakes environment.
  • Hybrid

Job Fraud Analyst

LinkedIn
02.2020 - 11.2020
  • Interpret and enforce LinkedIn policies related to fake/fraud jobs, scam jobs, and jobs with harmful content.
  • Remain up to date on key workflow changes, operational guidelines and policy updates.
  • Effectively identify problems and issues by performing relevant research using appropriate tools.
  • Communicate effectively and concisely with internal partners.
  • Provide feedback to management regarding necessary changes and updates including but not limited to policies, upgrades, and customer care issues.
  • Maintain and promote a positive attitude while meeting productivity and quality goals.
  • Research and resolve all issues related to spam, account takeover, and terms of service violations.
  • Basic knowledge of identity theft and industry risk trends.
  • Manage internal escalations received for fraud and all other disputes.
  • Provide feedback to management regarding necessary changes and updates; including but not limited to policies, upgrades, and customer care issues.
  • Analyze identity theft and misuse reports, identify trends that need to be addressed, and communicate findings to the appropriate stakeholders.
  • Address site violations in a timely manner written correspondence.

Senior Investigator, Brand Risk Management

PayPal
05.2004 - 02.2020
  • April 2013 – February 2020 PayPal Inc. La Vista, NE Brand Risk Management Senior Investigator
  • Provide leadership, guidance, and mentorship to Investigators. Review case work and provide coaching and feedback ensuring investigative analysis is sound and that all supporting documentation and notations are present in the relevant case management system. This is done by providing timely ongoing feedback via the Enrichment process.
  • Further ensures that external escalations are managed to timely and acceptable conclusion.
  • Lead by example within pod/team to ensure service level goals and volume output expectations are consistently met.
  • Conduct investigations as outlined in the Investigator roles and responsibilities as needed.
  • Balance multiple additional projects along with the daily tasks as stated above.
  • Acted as the ACE (Anti Child Exploitation) Point Of Contact for all internal and external escalations. Investigating accounts and reporting as necessary. Including training of new ACE team members.

Investigator Brand Risk Management

PayPal
03.2006 - 04.2013
  • Balanced multiple projects with inbound calls received, coaching and assisting teammates.
  • Utilized discretion, investigational, analytical skills, and attention to detail to review accounts and potential customers for adherence to Acceptable Use Policy.
  • Responsible for investigating leads from various sources, including but not limited to Transaction Monitoring rules, third party vendor referrals, internal referrals, and external referrals from law enforcement or other financial institutions to a high degree of quality and accuracy.
  • Exercise independent judgement and discretion handling highly sensitive casework in accordance with PayPal’s Compliance and Ethics Standards, Acceptable Use Policy Guidelines, and obligations to the appropriate regulations.
  • Worked as a Compliance investigator to review account activity and when necessary created a SAR (Suspicious Activity Report) to send to FINCEN.
  • Worked as an ACE (Anti Child Exploitation) investigator to review accounts for violations in the child exploitation arena (CSAM/CSEM). This included filing reports with SAR, NCMEC (National Center for Missing and Endangered Children), and GI (Global Investigations).
  • Assisted in Senior Investigator tasks when needed. Tasks such as; answered agent assist line, investigated escalated accounts via Senior Agent Escalations, escalated outbound calls, and assisted in special projects when needed.
  • Worked as an interim Senior Investigator on three separate occasions. Provided training for new ACE investigators as well as assisted in the training room for new Brand Risk teammates on our internal tools as well as the AUP categories.

Education

High School Diploma -

Cross Lutheran High School
Omaha, NE
05-1995

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Career Break

05.2025 - Current

Trust and Safety Content Analyst

LinkedIn
11.2020 - 05.2025

Job Fraud Analyst

LinkedIn
02.2020 - 11.2020

Investigator Brand Risk Management

PayPal
03.2006 - 04.2013

Senior Investigator, Brand Risk Management

PayPal
05.2004 - 02.2020

High School Diploma -

Cross Lutheran High School

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Carey Chvala