Carla Castillo
Omaha
Summary
Legal professional with experience in supporting attorneys and legal teams. Skilled in managing case files, drafting legal documents, and conducting research. Strong focus on team collaboration, reliable under changing needs, and results-driven. Known for communication skills, organizational abilities, and confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Commercial Legal Assistant
Ambassador Title Services
08.2025 - 12.2025
- Document Management: Drafting, proofreading, formatting, filing, and organizing contracts.
- Scheduling & Calendar Management: Booking appointments and meetings.
Legal Assistant
Blackford Law
08.2022 - 03.2023
- Provide administrative support to lawyer and enhance office effectiveness.
- Handling communication with clients.
- Locate and develop case relevant information.
- Answer and direct phone calls.
- Conduct investigations and statistical/documentary research.
Debit Collector
Clear Recovery
03.2018 - 08.2022
- Responsible for managing and collecting all the outstanding accounts receivables from clients and customers.
- Negotiate payment plans and settlement offers.
- Build trust with debtors
- Locate and contact debtors
Advisor 1
NELNET STUDENT LOANS
02.2018 - 09.2018
- Ensure the integrity of data and information.
- Update information on accounts in the Loan Servicing and/or Originations systems.
Customer Service Representative
Alorica
07.2016 - 06.2017
- Provide patients with correct information about their billing able to identify if financial assistance is needed.
- Answer patients' questions about their accounts with accurate information.
- Process payments with either credit card or check over the phone.
- Follow up with emails and faxes from Insurance companies.
Education
Paralegal Studies (Associate) -
Metropolitan Community College
Omaha, NE05.2025
Skills
- Microsoft Outlook
- Communication skills
- Law office
- Billing
- Bookkeeping
- Legal administrative experience
- Typing
- Legal Research
- Customer service
- Data entry
- Task prioritization
- Schedule management
- Writing skills
- Paralegal experience
- Administrative experience
- Analysis skills
- Cash Handling
- Supporting legal cases
- Bilingual English/Spanish
- Lexis-Nexis
- Receptionist
- Leadership
- Time management
- Negotiation
- Adobe Acrobat
- Westlaw
- Attention to detail
- Immigration case experience
- Legal Drafting
- Scheduling/Planning
- File organization
- Calendar management
- Legal document preparation
- Client communication
- Administrative support
- Document preparation
- Legal research
- Interviewing clients
- Document drafting
- Document filing
- Writing and editing
- Client support
- Notary public
- Legal/Court processes
- Exceptional telephone etiquette
- Proofreading
- Office management
- Legal writing
- Legal terminology
- Court filing
- Ethics compliance
Certification
- Legal Technology Certificate Present
- Legal Specialist
- Paralegal Certificate May 2025 to Present
- Driver's License
- Certified Notary Public October 2025 to October 2029
Languages
English - Fluent
Spanish - Fluent
Additional Information
Career Overview - A dedicated bilingual paralegal and legal assistant committed to ensuring client satisfaction and supporting the success of the company.
Timeline
Commercial Legal Assistant
Ambassador Title Services
08.2025 - 12.2025
Legal Assistant
Blackford Law
08.2022 - 03.2023
Debit Collector
Clear Recovery
03.2018 - 08.2022
Advisor 1
NELNET STUDENT LOANS
02.2018 - 09.2018
Customer Service Representative
Alorica
07.2016 - 06.2017
Paralegal Studies (Associate) -
Metropolitan Community College