Carlos Carrillo
Omaha
Summary
Dynamic and dedicated professional with a strong background in customer service, exemplified during my tenure at Estilo, Jalisco Mexican Restaurant. Skilled in conflict resolution and cash handling, I consistently fostered positive guest experiences while maintaining a calm demeanor under pressure. Committed to teamwork and enhancing customer relations, I thrive in high-volume environments.
Overview
2026
2026
years of professional experience
Work History
Restaurant Waiter
Estilo, Jalisco Mexican Restaurant
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Delivery Assistant
NFM, Nebraska Furniture Mart
08.2024 - Current
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally
- Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
Fry Cook
Paddy McGowns Pub and Grill
09.2023 - 05.2024
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Stayed informed of daily menu to help coordinate cooking times.
Cashier
New Life Thrift Store
07.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Omaha South High
4519 S 24th St Omaha, NE 68107 United States06.2024
Skills
- Cash handling
- Conflict resolution
- Communication skills
- Cleanliness
- Problem-solving
- Memory retention
- Guest engagement
- Menu description knowledge
- Decision-making
- Safe food handling
- Customer service
- Team collaboration
- Problem solving
- Friendly, positive attitude
- Calm under pressure
- Active listening
- Work ethic and integrity
- Patience and empathy
- Customer relations
- Payment processing
- Professional appearance
- Salesmanship
- Accurate money handling
- High volume dining
Languages
Spanish
Native or Bilingual
Timeline
Delivery Assistant
NFM, Nebraska Furniture Mart
08.2024 - Current
Fry Cook
Paddy McGowns Pub and Grill
09.2023 - 05.2024
Cashier
New Life Thrift Store
07.2021 - 07.2022
Restaurant Waiter
Estilo, Jalisco Mexican Restaurant
High School Diploma -
Omaha South High
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