Carlos Carrillo
Omaha
Summary
Dynamic and dedicated professional with a strong background in customer service, exemplified during my tenure at Estilo, Jalisco Mexican Restaurant. Skilled in conflict resolution and cash handling, I consistently fostered positive guest experiences while maintaining a calm demeanor under pressure. Committed to teamwork and enhancing customer relations, I thrive in high-volume environments.
Overview
2026
2026
years of professional experience
Work History
Restaurant Waiter
Estilo, Jalisco Mexican Restaurant
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Delivery Assistant
NFM, Nebraska Furniture Mart
700 S 72nd St Omaha, NE 68114 United States
08.2024 - Current
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally
- Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
Fry Cook
Paddy McGowns Pub and Grill
4503 Center St Omaha, NE 68106 United States
09.2023 - 05.2024
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Contributed to a positive team environment, collaborating with fellow cooks and staff members.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Stayed informed of daily menu to help coordinate cooking times.
Cashier
New Life Thrift Store
7007 S 36th St Bellevue, NE 68147 United States
07.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Omaha South High
4519 S 24th St Omaha, NE 68107 United States06.2024
Skills
- Cash handling
- Conflict resolution
- Communication skills
- Cleanliness
- Problem-solving
- Memory retention
- Guest engagement
- Menu description knowledge
- Decision-making
- Safe food handling
- Customer service
- Team collaboration
- Problem solving
- Friendly, positive attitude
- Calm under pressure
- Active listening
- Work ethic and integrity
- Patience and empathy
- Customer relations
- Payment processing
- Professional appearance
- Salesmanship
- Accurate money handling
- High volume dining
Languages
Spanish
Native or Bilingual
Timeline
Delivery Assistant
NFM, Nebraska Furniture Mart
08.2024 - Current
Fry Cook
Paddy McGowns Pub and Grill
09.2023 - 05.2024
Cashier
New Life Thrift Store
07.2021 - 07.2022
Restaurant Waiter
Estilo, Jalisco Mexican Restaurant
High School Diploma -
Omaha South High