Carolina Gonzalez
Madrid,Espana
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Restaurante El Mexicano
10.2017 - 07.2021
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
Education
Bachelor of Arts - Political Science
California State University
Sacramento, CA05.2023
Skills
- Customer Service
- Bill computation
- Reservation coordination
- Conflict Resolution
- Guest Relations Management
- Menu Memorization
- Active Learning
- Payment Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Restaurante El Mexicano
10.2017 - 07.2021
Bachelor of Arts - Political Science
California State University
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