Carolyn Hare
Omaha
Summary
Dynamic professional with proven expertise in customer service and team leadership at Great Clips. Successfully enhanced customer satisfaction by promptly resolving complaints and fostering a positive work environment. Skilled in money handling and employee scheduling, I am dedicated to driving operational excellence and building strong customer relationships.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Great Clips
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier
Walmart
07.2018 - 2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Arts - Cosmetology
Vatterott
Omaha, NE06.2014
High School Diploma -
Imagine College Prep.
St Louis, MO05.2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Employee scheduling
Timeline
Assistant Manager
Great Clips
07.2021 - Current
Cashier
Walmart
07.2018 - 2022
Associate of Arts - Cosmetology
Vatterott
High School Diploma -
Imagine College Prep.
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