Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Carolyn Riggs

North Platte

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Long term Care/Assisted Living.

Overview

16
16
years of professional experience

Work History

Area Director of Operations

Accura Healthcare
09.2024 - 03.2025
  • Company Overview: Arboreta Healthcare was acquired by Accura Healthcare
  • Spearheaded process improvements aligning internal workflows increasing efficiency in day-to-day operations.
  • Coordinated with multiple departments to ensure seamless communication and collaboration on projects, achieving timely completion of tasks.
  • Implemented continuous improvement initiatives for increased operational effectiveness and cost savings.
  • Identified and implemented operational improvements related to workflow, resource acquisition and layout, supporting integrated solutions to identified deficiencies.

Regional Vice President

Arboreta Healthcare
01.2021 - 09.2024
  • Company Overview: Trillium Healthcare was acquired by Arboreta Healthcare
  • Delivered regular progress reports to senior leadership, providing clear metrics on regional performance against company goals.
  • Ensured regulatory compliance across all aspects of business operations within the region.
  • Accelerated resolution of customer issues, establishing rapid response team that improved client satisfaction and loyalty metrics.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Licensed Nursing Home Administrator

North Platte Care Center
01.2019 - 01.2022
  • Managed by Trillium Healthcare
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Developed strong relationships with local healthcare providers, increasing referral rates and strengthening the facility''s reputation within the community.

Traveling License Nursing Home Administrator

Premier Estates of Crete
01.2018 - 01.2019
  • Managed by Trillium Healthcare
  • Fostered positive relationships with families through regular communication and updates.
  • Achieved improved patient outcomes by implementing evidence-based care practices.
  • Developed and executed emergency preparedness plans to ensure resident safety.
  • Enhanced resident well-being with personalized health care plans and support services.

Traveling Licensed Nursing Home Administrator

Premier Estates of Fremont
01.2017 - 01.2018
  • Managed By Trillium Healthcare
  • Enhanced operational efficiency by implementing best practices in nursing home management.
  • Oversaw daily operations for maintaining high-quality care and compliance with regulations.
  • Managed facility budgets to optimize resource allocation and control costs.

Medical Record Department Head

North Platte Care Center
01.2015 - 01.2017
  • Managed by Trillium Healthcare
  • Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
  • Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
  • Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
  • Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
  • Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.

LPN Charge Nurse

North Platte Care Center
01.2011 - 01.2015
  • Managed by Trillium Healthcare
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
  • Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.

Administrator

Premier Estates Assisted Living
01.2009 - 01.2011
  • Managed by Boyle's Healthcare, acquired by Trillium Healthcare
  • Maintained personnel records and updated internal databases to support document management.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Education

Bachelor of Arts - Healthcare management

Bellevue University

Core Curriculum - Nursing Home Administration

Southeast Community College

Associate of Arts -

Mid Plains Community College

Licensed Practical Nurse -

Mid Plains Community College

Skills

  • Team Leadership
  • Dedicated Work Ethic
  • Effective Communication
  • Implementing procedures
  • Expense Management
  • Resource Management
  • Census Development
  • Operations management
  • State and Federal survey process

Leadership Experience

More than 25 plus years working in the Nursing Home, starting as a housekeeping assistant, moving to CNA, successfully working as an LPN, Department Head, Assisted Living Administrator, Administrator, Bronze Award Recipient, and currently Regional Vice President for Arboreta Healthcare, formerly known as Trillium Healthcare. Demonstrated knowledge of all aspects of long-term care. Solid understanding of managing the day-to-day operations of the facility to keep organization on track for its extended goals and missions. Strong understanding of State and Federal Regulations.

Timeline

Area Director of Operations

Accura Healthcare
09.2024 - 03.2025

Regional Vice President

Arboreta Healthcare
01.2021 - 09.2024

Licensed Nursing Home Administrator

North Platte Care Center
01.2019 - 01.2022

Traveling License Nursing Home Administrator

Premier Estates of Crete
01.2018 - 01.2019

Traveling Licensed Nursing Home Administrator

Premier Estates of Fremont
01.2017 - 01.2018

Medical Record Department Head

North Platte Care Center
01.2015 - 01.2017

LPN Charge Nurse

North Platte Care Center
01.2011 - 01.2015

Administrator

Premier Estates Assisted Living
01.2009 - 01.2011

Associate of Arts -

Mid Plains Community College

Licensed Practical Nurse -

Mid Plains Community College

Bachelor of Arts - Healthcare management

Bellevue University

Core Curriculum - Nursing Home Administration

Southeast Community College
Carolyn Riggs