Carolyn Riggs
North Platte
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Long term Care/Assisted Living.
Overview
16
16
years of professional experience
Work History
Area Director of Operations
Accura Healthcare
09.2024 - 03.2025
- Company Overview: Arboreta Healthcare was acquired by Accura Healthcare
- Spearheaded process improvements aligning internal workflows increasing efficiency in day-to-day operations.
- Coordinated with multiple departments to ensure seamless communication and collaboration on projects, achieving timely completion of tasks.
- Implemented continuous improvement initiatives for increased operational effectiveness and cost savings.
- Identified and implemented operational improvements related to workflow, resource acquisition and layout, supporting integrated solutions to identified deficiencies.
Regional Vice President
Arboreta Healthcare
01.2021 - 09.2024
- Company Overview: Trillium Healthcare was acquired by Arboreta Healthcare
- Delivered regular progress reports to senior leadership, providing clear metrics on regional performance against company goals.
- Ensured regulatory compliance across all aspects of business operations within the region.
- Accelerated resolution of customer issues, establishing rapid response team that improved client satisfaction and loyalty metrics.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Licensed Nursing Home Administrator
North Platte Care Center
01.2019 - 01.2022
- Managed by Trillium Healthcare
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed strong relationships with local healthcare providers, increasing referral rates and strengthening the facility''s reputation within the community.
Traveling License Nursing Home Administrator
Premier Estates of Crete
01.2018 - 01.2019
- Managed by Trillium Healthcare
- Fostered positive relationships with families through regular communication and updates.
- Achieved improved patient outcomes by implementing evidence-based care practices.
- Developed and executed emergency preparedness plans to ensure resident safety.
- Enhanced resident well-being with personalized health care plans and support services.
Traveling Licensed Nursing Home Administrator
Premier Estates of Fremont
01.2017 - 01.2018
- Managed By Trillium Healthcare
- Enhanced operational efficiency by implementing best practices in nursing home management.
- Oversaw daily operations for maintaining high-quality care and compliance with regulations.
- Managed facility budgets to optimize resource allocation and control costs.
Medical Record Department Head
North Platte Care Center
01.2015 - 01.2017
- Managed by Trillium Healthcare
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
LPN Charge Nurse
North Platte Care Center
01.2011 - 01.2015
- Managed by Trillium Healthcare
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
- Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
Administrator
Premier Estates Assisted Living
01.2009 - 01.2011
- Managed by Boyle's Healthcare, acquired by Trillium Healthcare
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
Bachelor of Arts - Healthcare management
Bellevue University
Core Curriculum - Nursing Home Administration
Southeast Community College
Associate of Arts -
Mid Plains Community College
Licensed Practical Nurse -
Mid Plains Community College
Skills
- Team Leadership
- Dedicated Work Ethic
- Effective Communication
- Implementing procedures
- Expense Management
- Resource Management
- Census Development
- Operations management
- State and Federal survey process
Leadership Experience
More than 25 plus years working in the Nursing Home, starting as a housekeeping assistant, moving to CNA, successfully working as an LPN, Department Head, Assisted Living Administrator, Administrator, Bronze Award Recipient, and currently Regional Vice President for Arboreta Healthcare, formerly known as Trillium Healthcare. Demonstrated knowledge of all aspects of long-term care. Solid understanding of managing the day-to-day operations of the facility to keep organization on track for its extended goals and missions. Strong understanding of State and Federal Regulations.
Timeline
Area Director of Operations
Accura Healthcare
09.2024 - 03.2025
Regional Vice President
Arboreta Healthcare
01.2021 - 09.2024
Licensed Nursing Home Administrator
North Platte Care Center
01.2019 - 01.2022
Traveling License Nursing Home Administrator
Premier Estates of Crete
01.2018 - 01.2019
Traveling Licensed Nursing Home Administrator
Premier Estates of Fremont
01.2017 - 01.2018
Medical Record Department Head
North Platte Care Center
01.2015 - 01.2017
LPN Charge Nurse
North Platte Care Center
01.2011 - 01.2015
Administrator
Premier Estates Assisted Living
01.2009 - 01.2011
Associate of Arts -
Mid Plains Community College
Licensed Practical Nurse -
Mid Plains Community College
Bachelor of Arts - Healthcare management
Bellevue University
Core Curriculum - Nursing Home Administration
Southeast Community College
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