Carrie Koso

• Collaborate with sales, compliance, and offshore teams to ensure timely, accurate
submissions and improved client deliverables.
• Developed and implemented process enhancements and training programs adopted
company-wide.
• Designed onboarding resources, improving new hire ramp-up time and submission
accuracy for a team of 30 new hires.
• Regularly engage with cross-functional leaders to align processes with strategic goals.
• Created documentation systems and tracked project metrics to evaluate performance and
identify opportunities for improvement.
• Manage key communications between departments and maintain momentum on time-
sensitive priorities.

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
• Spoke with peers to verify task completion, meeting tight deadlines, and schedules.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled 300+ prescriptions daily, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

• Ensure company compliance with federal and state laws, including reporting requirements.
• Evaluate job positions, determining classification, exempt or non-exempt status, and salary.
• Plan, develop, evaluate, improve, and communicate methods and techniques for selecting, promoting, compensating, evaluating, and training workers.
• Prepare reports, such as organization and flow charts, and career path reports, to summarize job analysis and evaluation and compensation analysis information.
• Observe, interview, and survey employees and conduct focus group meetings to collect job, organizational, and occupational information.
• Interviewed, hired and mentored over 50 new personnel and oversaw all staffing operations.
• Performed urinalysis testing to discourage illegal drugs use in company.
• Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
• Verified payroll, vacation and sick time hours to support accounting processes.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
• Supervised 25 employees on 2 shifts, overseeing efficiency of donor screening and plasma collected.
• Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
• Participated in team-building activities to enhance working relationships.
• Checked facility, employee work and service levels to maintain compliance with company and industry standards.
• Assisted in recruiting, hiring and training of team members.