Carrie Ruzicka
Omaha
Summary
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Medical Receptionist
CHI
La Vista
07.2023 - Current
- Collected and verified patient information to enhance registration accuracy.
- Confirmed scheduled appointments and gathered additional details from patients to ensure accurate preparation.
- Managed patient scheduling and streamlined appointment logistics to enhance patient flow.
- Communicated with physicians, nursing staff, technicians, and medical assistants to facilitate daily operations.
- Organized patient records in electronic health systems for improved management.
- Ensured accurate billing through meticulous processing of insurance claims.
Receptionist
Durham Staffing
Omaha
09.2022 - 05.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Confirmed visitors' identification to uphold security protocols at building entrance. cards before allowing access to the building.
- Prepared documents and correspondence to facilitate administrative support.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Updated and recorded customer or client information to maintain accounts.
- Contributed to planning and coordination of special projects to assist management.
Medical Receptionist
Cross Roads Urgent Care
Omaha
11.2021 - 09.2022
- Greeted and checked in patients, updating patient information in computer system.
- Confirmed insurance details for appointments and processed co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Communicated financial responsibilities to patients before rendering services, enhancing transparency and trust.
- Facilitated routing of laboratory and diagnostic results to appropriate staff, ensuring timely patient care.
- Created a welcoming environment in the waiting room for patients. to maintain neat and organized space.
COVID-19 Screener
Methodist Healthcare
Omaha
09.2020 - 08.2021
- Conducted health screenings for patients and visitors at healthcare facilities.
- Recorded vital signs and symptoms to assess potential COVID-19 cases.
- Collaborated with healthcare teams to ensure safe entry protocols were followed.
- Educated individuals on COVID-19 safety measures and vaccination information.
- Monitored compliance with health guidelines and reporting procedures.
- Managed personal protective equipment (PPE) distribution for screening staff.
Customer Service Representative
Hayneedle/Walmart Ecommerce
Omaha
10.2017 - 07.2020
- Resolved customer complaints and provided effective solutions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product inquiries and order processing.
- Processed returns and exchanges while adhering to company policies.
- Collaborated with team members to enhance service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Stay at Home Parent
Home
Omaha
01.2015 - 01.2017
- Fostered a nurturing environment that encouraged creativity and exploration.
- Supervised play activities to ensure safety and promote social skills development.
- Developed and implemented meal plans to provide balanced nutrition and foster healthy eating habits.
Medical Receptionist
Methodist Healthcare
Omaha
02.2012 - 02.2015
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Communicated financial responsibilities to patients before services to ensure transparency and understanding.
- Maintained cleanliness of waiting room to promote patient comfort and enhance overall satisfaction. to maintain neat and organized space.
- Prepared reports, invoices, letters, and medical records to ensure accurate documentation and communication.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Processed referrals for specialist care when requested by physicians or patients.
Education
Certificate - Nursing Education
Methodist College
Omaha, NE03-2015
High School Diploma -
Ralston High School
Omaha, NE05-2000
Skills
- Medical records management
- Appointment scheduling
- Insurance verification
- Reception management
- Office procedures
- Attention to detail
- Effective communication
- Patient relations
- Conflict resolution
Certification
- Certified Nursing Assistant
Timeline
Medical Receptionist
CHI
07.2023 - Current
Receptionist
Durham Staffing
09.2022 - 05.2023
Medical Receptionist
Cross Roads Urgent Care
11.2021 - 09.2022
COVID-19 Screener
Methodist Healthcare
09.2020 - 08.2021
Customer Service Representative
Hayneedle/Walmart Ecommerce
10.2017 - 07.2020
Stay at Home Parent
Home
01.2015 - 01.2017
Medical Receptionist
Methodist Healthcare
02.2012 - 02.2015
Certificate - Nursing Education
Methodist College
High School Diploma -
Ralston High School