Carson Youngclaus
Omaha
Summary
Dynamic professional with a proven track record in hospitality management at Blue Moon Fitness, enhancing guest satisfaction through effective problem-solving and time management. As a Concessions Team Lead, I fostered teamwork and trained staff, resulting in improved service quality and customer satisfaction. Committed to excellence and operational efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Representative
Blue Moon Fitness
09.2024 - Current
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
Concessions Team Lead
Millard United Sports
03.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Bachelor's Degree - Business Administration
University of Omaha Nebraska
Omaha, NE05-2027
Associate of Arts - Business
Metro Community College
Omaha, NE05-2025
Skills
- Problem-solving skills
- Time management
- Listening skills
- Hospitality management
Timeline
Front Desk Representative
Blue Moon Fitness
09.2024 - Current
Concessions Team Lead
Millard United Sports
03.2022 - Current
Bachelor's Degree - Business Administration
University of Omaha Nebraska
Associate of Arts - Business
Metro Community College
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