Carys Graham
Lincoln
Summary
Dedicated professional with a proven track record at CEC Theaters, excelling in customer service and cleanliness maintenance. Demonstrated ability to enhance customer satisfaction and team efficiency, alongside expertise in cash handling and safety protocols. Known for reliability, punctuality, and fostering positive guest experiences, while adept in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Concessions Worker
CEC Theaters
12.2022 - Current
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Monitored inventory and notified management of deficiencies or shortages.
- Responded to customer complaints to help resolve issues.
- Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.
- Used cash register to tender change and process cash and credit card payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Slides Attendant
Pawnee Plunge Waterpark
05.2023 - 08.2023
- Enhanced guest safety by enforcing guidelines and monitoring slide usage.
- Collaborated with team members to maintain efficient operation of the waterpark attractions.
- Maintained clean and organized slide areas for optimal guest experience.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
Education
Bachelor of Science - Psychology
University of Nebraska-Lincoln
Lincoln, NE05-2028
Skills
- Customer service
- Cleanliness maintenance
- Professionalism and courtesy
- Teamwork orientation
- Reliability and punctuality
- Basic math
- Fast and efficient service worker
Timeline
Slides Attendant
Pawnee Plunge Waterpark
05.2023 - 08.2023
Concessions Worker
CEC Theaters
12.2022 - Current
Bachelor of Science - Psychology
University of Nebraska-Lincoln
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