Cassandra Wilson
Omaha
Summary
Accomplished Department Manager at Menards Inc., adept in staff management and customer service. Spearheaded initiatives to enhance customer satisfaction and fostered team collaboration, leading to streamlined operations. Expert in kitchen design, showcasing proficiency in project planning and execution. Demonstrated leadership in sales, enhancing store visual appeal and customer engagement.
Overview
6
6
years of professional experience
Work History
Department Manager
Menards Inc. - Home Improvement
07.2023 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Kitchen Designer
Menards Inc. - Home Improvement
05.2021 - Current
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Selected flooring, countertops, cabinets, and appliances based on client needs and budgets.
- Planned and presented project quotes for custom designs.
Sales Associate
Menards Inc. - Home Improvement
11.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
University of Nebraska At Omaha
Omaha, NEBellevue West Senior High School
05.2017
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
Timeline
Department Manager
Menards Inc. - Home Improvement
07.2023 - Current
Kitchen Designer
Menards Inc. - Home Improvement
05.2021 - Current
Sales Associate
Menards Inc. - Home Improvement
11.2018 - Current
University of Nebraska At Omaha
Bellevue West Senior High School
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