Cassie Frillman
Bellevue
Summary
Dedicated professional offering experience contributing to team success. Friendly, outgoing and reliable professional in restaurant industry with background in cooking and management responsibilities. Passionate about maximizing kitchen productivity.
Productive Kitchen Manager focused on high-quality, cost-effective ingredients and providing speedy, quality service. Customer-oriented leader with high level of stamina and excellent relationship-building capabilities. Versed in employee scheduling, inventory management and crew leadership.
Overview
18
18
years of professional experience
2009
2009
years of post-secondary education
Work History
Kitchen Manager
Papillion La Vista Community Schools
Papillion
11.2023 - Current
- Assisted in managing kitchen operations and staff scheduling.
- Maintained cleanliness and organization of food preparation areas.
- Prepared ingredients for daily menu items efficiently.
- Trained new staff on kitchen procedures and safety protocols.
- Monitored inventory levels and reported supply needs regularly.
- Supported menu planning by suggesting seasonal ingredient options.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
Shift Leader
Walgreens
La Vista
11.2023 - Current
- Supervised daily operations and ensured adherence to company policies.
- Trained and mentored new team members on store procedures.
- Managed inventory levels and conducted stock checks regularly.
- Maintained store cleanliness and organized merchandise displays effectively.
- Monitored cash handling procedures and ensured accuracy during transactions.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Supervisor
Kbs gas station
Papillion
07.2020 - 11.2023
- Supervised daily operations to ensure team productivity and efficiency.
- Trained new staff on procedures and safety protocols.
- Coordinated schedules and assigned tasks to team members.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer inquiries and issues in a timely manner.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Manager
Shell gas staion
Omaha
09.2015 - 07.2023
- Led team meetings to discuss project updates and address challenges.
- Developed strategic plans to enhance operational efficiency and workflow processes.
- Coordinated cross-departmental collaboration for successful project implementation.
- Evaluated vendor contracts to ensure compliance with organizational standards.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
Manager
Mcdonalds
La Vista
06.2007 - 09.2015
- Led team meetings to discuss project updates and address challenges.
- Developed strategic plans to enhance operational efficiency and workflow processes.
- Coordinated cross-departmental collaboration for successful project implementation.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Papillion Lavista High School
La Vista, NESkills
- Kitchen operations
- Food safety
- Menu planning
- Inventory management
- Customer service
- Time management
- Problem solving
- Effective communication
- Conflict resolution
- ServSafe certification
- Task delegation
Timeline
Kitchen Manager
Papillion La Vista Community Schools
11.2023 - Current
Shift Leader
Walgreens
11.2023 - Current
Supervisor
Kbs gas station
07.2020 - 11.2023
Manager
Shell gas staion
09.2015 - 07.2023
Manager
Mcdonalds
06.2007 - 09.2015
Papillion Lavista High School