Cassie Taylor
Fort Calhoun
Summary
Reliable and upbeat Golf Services Shift Lead successful at promoting customer loyalty, and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Golf Services Shift Lead
TopGolf
08.2021 - Current
- Boosted client retention rates by consistently delivering a high level of personalized service.
- Mentored junior staff, providing guidance on best practices in customer service.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
Bartender
Topgolf
08.2021 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Barista/Shift Leader
Scooter's Coffee
07.2019 - 07.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
High School Diploma -
Fort Calhoun High School
Fort Calhoun, NE05.2021
Skills
- Up-selling
- Menu Memorization
- Opening and closing duties
- POS Systems
- Cash Handling
- Friendly and outgoing
- Exceptional customer service
- Beverage Preparation
Timeline
Golf Services Shift Lead
TopGolf
08.2021 - Current
Bartender
Topgolf
08.2021 - Current
Barista/Shift Leader
Scooter's Coffee
07.2019 - 07.2021
High School Diploma -
Fort Calhoun High School
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