Chad Zimmerman
Springfield
Summary
Dedicated Account Manager skilled in managing multiple accounts and resolving client concerns. Recognized for developing revenue growth strategies and optimizing customer experiences. Prepared to leverage expertise to enhance client satisfaction and strengthen business relationships.
Overview
28
28
years of professional experience
2
2
Certifications
Work History
Account Manager
Safety-Kleen
Omaha
01.2013 - Current
- Analyzed client feedback to enhance service offerings and resolve concerns.
- Negotiated contract terms to meet client needs while maintaining company standards.
- Managed multiple accounts concurrently, ensuring timely delivery of services.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies that increased revenue from existing accounts.
- Generated leads through cold calling activities.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
Customer Service Manager
Safety-Kleen
Omaha
01.2005 - 01.2013
- Managed daily operations of customer service team to optimize service delivery and support customer satisfaction.
- Coordinated with departments to resolve customer needs and concerns, ensuring timely responses and effective solutions.
- Analyzed service metrics to identify trends and areas for improvement in support processes.
- Led regular team meetings to discuss performance, share best practices, and motivate staff.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained comprehensive knowledge of company products and services to effectively address and resolve customer complaints.
Senior Customer Service Representative
Safety-Kleen
Omaha
01.2002 - 01.2005
- Trained new team members on company policies and procedures to ensure consistency in service delivery.
- Resolved product issues by collaborating with cross-functional teams, enhancing overall customer satisfaction.
- Managed customer accounts using CRM software effectively.
- Handled escalated complaints with professionalism and empathy, fostering positive customer relationships.
- Conducted follow-up calls to ensure customer satisfaction post-interaction.
- Consulted with customers regarding needs and addressed concerns.
Customer Service Representative
Safety-Kleen
Omaha
01.1998 - 01.2002
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, resulting in increased customer satisfaction.
- Guided customers in product selection and service recommendations tailored to their needs, fostering loyalty and repeat business.
- Managed customer accounts and maintained accurate records in company database systems.
- Worked with team members to streamline service delivery and improve workflows, enhancing overall team efficiency.
Education
High School Diploma -
Platteview High School
Springfield05-1994
Skills
- Client relationship management
- Account development
- Contract negotiation
- Proposal drafting
- Growth strategies
- Service analysis
- Experience optimization
- Team leadership
- Problem solving
- Employee mentoring
Certification
Springfield Volunteer Fire Department 1995 - Current Currently Fire Chief
Timeline
Account Manager
Safety-Kleen
01.2013 - Current
Customer Service Manager
Safety-Kleen
01.2005 - 01.2013
Senior Customer Service Representative
Safety-Kleen
01.2002 - 01.2005
Customer Service Representative
Safety-Kleen
01.1998 - 01.2002
High School Diploma -
Platteview High School