CHA LEE YANG
Cambridge
Summary
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Test Technician Level III
Cummins Power Generation
01.2023 - Current
- Conducted performance testing on power generation systems to ensure compliance with industry standards.
- Diagnosed equipment issues using advanced testing tools and provided recommendations for repairs.
- Collaborated with engineering teams to develop and implement improved testing protocols.
- Reduced downtime by effectively troubleshooting and resolving complex control system issues.
Test 1
Cummins Power Generation
02.2022 - 01.2023
- Wired gensets and test gensets.
- Troubleshoot and repair the gensets if the unit doesn’t pass the test.
- Determined correct rigging requirements for equipment based on job specifications and environmental conditions.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Intern
Desktop Support and Hardware
05.2016 - 09.2016
- Monitored help desk ticketing system to prioritize requests and improve response times for critical incidents.
- Developed training materials and conducted workshops for end-users, promoting effective use of technology resources.
- Documented common issues and solutions in knowledge base, streamlining future support processes for team members.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
Education
No Degree -
Summit Opportunities Industrialization Centers
Minneapolis, MN12.2023
Bachelor of Science - Cybersecurity
Saint Cloud State University
05.2020
Information Technology
Genesys Works
Twin City, MN08.2015
Skills
- Technical support
- System administration
- Help desk operations
- Network security
- User training
- Security patching
- Troubleshooting and Diagnostics
Timeline
Test Technician Level III
Cummins Power Generation
01.2023 - Current
Test 1
Cummins Power Generation
02.2022 - 01.2023
Intern
Desktop Support and Hardware
05.2016 - 09.2016
Bachelor of Science - Cybersecurity
Saint Cloud State University
Information Technology
Genesys Works
No Degree -
Summit Opportunities Industrialization Centers
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