CHARITY SCHWARZ
Omaha
Summary
- Provided exceptional customer service by assisting with positive, enthusiastic customer engagement, product selection, answering inquiries, and resolving concerns in a friendly and professional manner. Processed customer and data transactions accurately using QuickBooks and POS systems, handling cash, credit, and debit payments with a high level of attention to detail. Based on my experience and success in sales, I'm very confident I can bring this positivity, experience and knowledge to your organization and add great value. Strengths include:
- Excellence In Customer Service
- Team Focused
- Creative Problem-solver
- Strong Ethics and Character
- Very Organized and Disciplined
- Ability to work in any environment
- Great communicator - verbal, written
- Detail Oriented
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Rally House
Lincoln
08.2025 - Current
- Assisted in developing operational strategies to enhance team productivity.
- Coordinated staff schedules to ensure optimal coverage and workflow efficiency.
- Led training sessions for new team members on company procedures and policies.
- Collaborated with upper management to address personnel issues effectively.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Associate and Warehouse Admin
BEST OF BIG RED
Lincoln
10.2021 - 08.2025
- Maintained amiable and positive relationships with supervisors and peers
- Met or exceeded daily and monthly sales targets through proactive customer service and product knowledge/recommendations (hit record sales for business in 2024)
- Contributed to maintaining a positive and supportive work environment by offering assistance to colleagues and sharing best practices
- Worked during high-traffic periods, such as gamedays, holidays, and sales events, to meet increased customer demand and ensure smooth store operations
- Actively promoted and upsold products by offering knowledgeable advice on features, benefits, and availability
- Accuratly entered and maintained large volumes of data in QuickBooks and POS
- Received, counted, and tagged new inventory items, ensuring accurate tracking and organization
- Prepared and shipped customer orders, maintaining a high level of accuracy
- Demonstrated proficiency in using QuickBooks and POS systems to enhance operational efficiency and customer service
- Operated point-of-sale systems to process transactions efficiently.
- Collaborated with team members to ensure exceptional customer service experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new staff on store policies, procedures, and customer service standards.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Greeted customers and provided excellent customer service.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Resolved customer complaints in a professional manner.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Processed online orders and ensured timely delivery of items.
- Handled returns and exchanges according to company policy.
- Provided ongoing training for new staff members.
- Expedited newly received merchandise to sales floor.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Ensured compliance with all company policies and procedures.
- Organized merchandise displays to attract customers and promote sales.
Retail Associate
Maurices
Gretna
06.2021 - 10.2021
- Processed transactions accurately, handled cash and ensured proper cash drawer management
- Restocked shelves, organized displays, and conducted inventory checks to maintain product availability
- Supported promotional events, and customer engagement during high-traffic times
- Delivered excellent customer service, assisting with product selection and resolving issues to ensure a positive shopping experience
Farm Hand
STOCK FARMS
Murdock
09.2016 - 11.2017
- Collaborated with a team to efficiently harvest pumpkins, lifting and sorting produce to ensure quality standards were met
- Adapted quickly to the fast-paced demands of the harvest season, ensuring productivity and meeting target goals
- Engaged in physically demanding tasks such as lifting, bending, and moving large quantities of produce, demonstrating strong physical endurance
Education
High School Diploma -
Sonlight Christian Academy
Unadilla, NESkills
- Excellence In Customer Service
- Team Focused
- Creative Problem-solver
- Strong Ethics and Character
- Very Organized and Disciplined
- Ability to work in any environment
- Great communicator - verbal, written
- Detail Oriented
- Point-of-sale operation
- Data entry
- Conflict resolution
- Training and development
- Attention to detail
- Adaptability under pressure
- Problem solving
- Effective communication
- Reliability
- Sales proficiency
- Verbal and written communication
- Positive and engaging demeanor
- Point of sale systems
- Customer engagement
- Phone etiquette
- Price tagging
- Retail sales
- Returns and exchanges
- Relationship building
References
- Joey Rupp, joey.rupp@bestofbigred.com, 402-270-3552, Current Manager
- Liz England, liz.england@bestofbigred.com, 402-540-5349, Advisor
- Halley Franklin, 615-906-2296, Peer
- Micah Trent, 918-378-5124, Peer
Relocation
Omaha, NE
Timeline
Assistant Manager
Rally House
08.2025 - Current
Retail Associate and Warehouse Admin
BEST OF BIG RED
10.2021 - 08.2025
Retail Associate
Maurices
06.2021 - 10.2021
Farm Hand
STOCK FARMS
09.2016 - 11.2017
High School Diploma -
Sonlight Christian Academy