CHARLIE ARMSTRONG
Papillion
Summary
Dedicated client success professional with over 8 years of expertise in ensuring high customer satisfaction and business growth. Over 3 years in healthcare staffing and MSP relations. Proven ability to develop and maintain strategic relationships with clients, streamline workflows, and lead cross-functional teams to deliver tailored solutions. Expertise in customer lifecycle management, product adoption, and driving client retention through exceptional service and clear communication. Adept at managing client expectations, resolving issues, and facilitating the long-term success of client partnerships.
Experienced with strategic account management to enhance client relationships and drive revenue growth. Utilizes innovative sales techniques to close high-impact deals and meet organizational goals. Track record of effective communication and negotiation, ensuring long-term client satisfaction.
Overview
13
13
years of professional experience
Work History
Account Executive
Cross Country Healthcare
10.2025 - Current
- Managed client relationships to drive revenue growth and enhance service satisfaction.
- Developed customized solutions based on client needs, fostering long-term partnerships.
- Conducted market research to identify new business opportunities and industry trends.
- Collaborated with cross-functional teams to streamline account management processes.
- Responsible for maintaining maximum sales productivity with all clients and all facilities.
Senior Client Success Liaison
Fusion Medical Staffing Inc.
11.2021 - 05.2025
- Manage a portfolio of 5+ clients and serve as the primary point of contact for high-value partners ensuring effective communication and issue resolution
- Facilitated communication between healthcare professionals and staffing teams to streamline operations.
- Coordinated onboarding processes for new medical staff, ensuring compliance with industry standards.
- Collaborate with all internal teams to customize solutions, delivering tailored offerings that meet specific client needs
- Conduct regular check-ins and business reviews with clients to identify opportunities for growth and improvement
- Lead efforts to drive product adoption and usage across client organizations
- Analyze client data to identify trends, proactively addressing concerns and ensuring customer satisfaction
- Develop and deliver client presentations, demonstrating product features, benefits, and performance metrics
- Maintain a comprehensive client success plan for each account, tracking progress toward goals
- Mentor and assist other client success team members to improve performance and client handling capabilities
Broker Consultant
Lincoln Financial Group
09.2012 - 11.2021
- Managed top tiered producing brokers book of business to help find gaps and increase premium YOY
- Assisted in onboarding new clients, delivering training and ensuring a smooth transition
- Managed client feedback and escalated issues to senior leadership when necessary, resulting in improved customer satisfaction
- Coordinated with product and engineering teams to facilitate product updates and enhancements
- Supported the development of client-facing materials, including FAQs, knowledge base articles, and troubleshooting guides
Education
No Degree - Criminal Justice
University of Nebraska @ Kearney
Kearney, NESkills
- Bullhorn proficiency
- Proficient in Microsoft Office
- Proficient in Microsoft PowerPoint
- Miro proficiency
- Gainsight proficiency
- Proficient in Salesforce
- Tableau analytics experience
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- CRM software expertise
- Strategic selling
- Written and verbal communication
- Territory management
Core Competencies
- Client Relationship Management: Maintained top 5 strategic partner with HealthTrust 3+ years
- Data Analysis & Reporting: Collect and prepare key data for internal teams and MSP partners
- Operations Excellence: Achieved 95% or higher in Operations score over 3 consecutive years. Cleared by target & % Cancellations always in top 3
Timeline
Account Executive
Cross Country Healthcare
10.2025 - Current
Senior Client Success Liaison
Fusion Medical Staffing Inc.
11.2021 - 05.2025
Broker Consultant
Lincoln Financial Group
09.2012 - 11.2021
No Degree - Criminal Justice
University of Nebraska @ Kearney