Skilled Heavy Equipment Operator with almost seven years of Antarctic experience. Knowledgeable in a wide range of loaders, dozers and agricultural equipment.
Overview
19
19
years of professional experience
Work History
Heavy Equipment Operator
Amentum
02.2024 - Current
Currently wintering at McMurdo Station in Fleet Operations.
Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
Collaborated with team members to complete complex projects, utilizing strong communication skills and problem-solving abilities.
Provided technical assistance to other workers on job site.
Director of Logistics
IT Habitech
08.2022 - Current
Work performed remotely.
provide excellent customer support in ensuring a multitude of products from multiple manufacturers are safely delivered to end users meeting deadlines and install dates.
Work with multiple customers, distributors and manufacturers simultaneously to provide the best customer experience possible.
Account Manager
Bulu Group
11.2021 - 08.2022
Managed high-value accounts representing 25% of annual revenue.
Customized effective subscription boxes and promoted compelling business opportunities to support customer brand.
Listened attentively to client feedback to create stronger relations and shape business.
Reviewed and mitigated discrepancies to increase sales, reduce costs, and streamline processes.
Partnered with internal resources to present additional value and expertise to clients.
Lead cross-functional team focused on process improvements in inventory management.
Senior Sales Support and Customer Advocate
Vertiv
08.2021 - 11.2021
Managed book of business worth $10M across 10 accounts.
Handled sales worth over $4M for Financial Services company, increasing revenue 21% year over year.
Coordinated with colleagues to oversee special requests made by customers for engineered to order and custom solutions.
Documented customer concerns and inquiry resolutions in internal computer system.
Researched and resolved account and service problems with friendly, knowledgeable support.
Used CRM software to maintain records of filed complaints and results, as well as other customer service department data.
Channel Account Manager
Vertiv
03.2021 - 08.2021
Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
Contributed to team objectives in fast-paced environment.
Quoted prices, credit terms and other bid specifications.
Inside Sales Representative
Vertiv
10.2015 - 03.2021
Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Emphasized product features based on analysis of customers' needs.
Collected information on sales and service issues to coordinate team-wide resolutions.
Used CRM software to maintain detailed contact logs and account records.
Shipping and Receiving Specialist
Vertiv
07.2012 - 10.2015
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Communicated with vendor representatives to resolve damaged shipments and item shortages.
Updated database with changes in carrier status.
Inspected merchandise and sent damaged pieces for repair before shipment.
Heavy Equipment Operator
Raytheon
09.2005 - 02.2011
Completed five summers and one winter at McMurdo Station and WAIS Divide.
Performed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
Kept machinery in proper working order by repairing and replacing malfunctioning parts.
Assigned work included dirt work, snow removal, town and runway logistics, and maintenance as well as any other tasks assigned requiring the use of heavy equipment or Fleet Operations labor.
Education
High School Diploma -
Lincoln Southeast High School
Lincoln, NE
05.2005
Skills
Bull Dozer - CAT D9, CAT D8, CAT D6 and CAT D4
Front End Loader - CAT 980, CAT 966, CAT 950 and CAT IT-28
Ag Equipment - CAT Challenger / MTS and Case Quad Track