Cheryl Gillespie
Lincoln
Summary
Dynamic Service Advisor with a proven track record at Baxter Dodge, excelling in customer service and sales management. Leveraged strong vehicle inspection skills to boost customer satisfaction and drive revenue, achieving sales of over $80,000 monthly. Adept at appointment scheduling and resolving issues, fostering lasting client relationships. Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
23
23
years of professional experience
Work History
Service Advisor
6to6 Auto Service
Lincoln
07.2024 - 03.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Resolved customer complaints in an efficient and courteous manner.
- Followed up with existing customers regarding past services performed on their vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Provided top quality control and eliminated downtime to maximize revenue.
Service Manager
Capital City Auto Auction
Lincoln
03.2023 - 03.2024
- Utilized technology to streamline service operations and improve customer experience.
- Monitored employee performance through key metrics analysis.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Service Advisor
Duteau Subaru
Lincoln
04.2018 - 06.2020
- 80,000 a year, plus commission.
Service Advisor
Baxter Dodge
Lincoln
01.2016 - 01.2018
- Sales of up to $80,000+ monthly in parts and labor on average
- Maintained a very high CSI average
- Certified - Master Level 3 Advisor
Service Advisor
Anderson Ford
Lincoln
01.2015 - 01.2016
- Certified - Master Level 3 Advisor
- Maintained a very high CSI average
Service Advisor
Husker Auto Group
Lincoln
01.2015 - 12.2015
- Sales of up to $65,000+ monthly in parts and labor on average
- Maintained a very high CSI average
Service Advisor
Larry Miller Toyota
Colorado Springs
01.2013 - 12.2015
- Sales of up to $65,000+ monthly in parts and labor, on average
- Maintained a very high CSI average
Service Appointment Receptionist
Western Slope Ford and Toyota
Grand Junction
01.2009 - 12.2013
- Accepted and delegate repair orders to the proper technicians
- Completed all CSI calls for completed service
Service Coordinator
The Home Source
Bastrop
01.2006 - 12.2009
- Scheduled delivery and maintenance for all modular homes
- Assumed authority of the office in the absence of the Manager
- Worked directly with all warranty providers
Service Advisor/Service Coordinator
John Elway Mazda
Denver
01.2002 - 12.2005
- Completed payroll for all employees in the service department
- Managed accounts payable and accounts receivable
- Completed all CSI calls for completed service
Education
1 Year - General Studies
Front Range Community College
Skills
- Customer service
- Vehicle inspection
- Appointment scheduling
- Parts ordering
- Sales management
- Technical documentation
Timeline
Service Advisor
6to6 Auto Service
07.2024 - 03.2025
Service Manager
Capital City Auto Auction
03.2023 - 03.2024
Service Advisor
Duteau Subaru
04.2018 - 06.2020
Service Advisor
Baxter Dodge
01.2016 - 01.2018
Service Advisor
Anderson Ford
01.2015 - 01.2016
Service Advisor
Husker Auto Group
01.2015 - 12.2015
Service Advisor
Larry Miller Toyota
01.2013 - 12.2015
Service Appointment Receptionist
Western Slope Ford and Toyota
01.2009 - 12.2013
Service Coordinator
The Home Source
01.2006 - 12.2009
Service Advisor/Service Coordinator
John Elway Mazda
01.2002 - 12.2005
1 Year - General Studies
Front Range Community College
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