Cheyanne Packett
Beatrice
Summary
Accomplished professional with extensive experience in member services, focused on delivering exceptional results. Proven track record in enhancing member engagement and satisfaction through effective communication and problem-solving. Team-oriented and adaptable, known for reliability and commitment to achieving results. Proficient in conflict resolution and member relationship management.
Overview
13
13
years of professional experience
Work History
Member Service Specialist
MembersOwn Credit Union
06.2021 - Current
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Delivered functionality assistance via phone and online service platforms.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Bartender
Stone Hollow Brewing Co
01.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
CSR
Farmer's and Merchants Bank
11.2020 - 06.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Assistant Store Manager
Casey's General Store
05.2012 - 11.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Fairbury Jr. Sr. High School
Fairbury, NE05-2012
Skills
- Phone etiquette
- Organization skills
- Time management
- Data entry
- Positive and professional
- Office supply inventory control
Timeline
Member Service Specialist
MembersOwn Credit Union
06.2021 - Current
Bartender
Stone Hollow Brewing Co
01.2021 - Current
CSR
Farmer's and Merchants Bank
11.2020 - 06.2021
Assistant Store Manager
Casey's General Store
05.2012 - 11.2020
High School Diploma -
Fairbury Jr. Sr. High School
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