Cheyann "Echo" Coen
Chadron
Summary
A professional a with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Career Transition Specialist
Lifeskills Connections
02.2025 - 05.2025
- Optimized student job applications by tailoring cover letters that showcased unique skill sets and experiences.
- Assess and document each graduating student's transitional needs at least six weeks prior to separation: employability skills, housing, transportation, childcare, work clothing, tools, food, nutrition, and budgeting.
- Regularly contacted students to track progress and offer ongoing support during their career transition journey.
- Assist graduates with initial job placement and follows up services in 2nd and 4th quarter as assigned.
- Managed a diverse caseload of students across various industries and stages of their careers, demonstrating adaptability and organization skills.
- Kept detailed logs of contacts, student information and needs assessments.
Customer Service Representative
Great Plains Communications
05.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
CSC Security Officer
Chadron State College
06.2023 - 05.2024
- Completed two rounds of checks on all campus buildings, securing doors as checks were done.
- Took phone calls and answered all inquiries from student and non-students alike.
- Recognized safety and security hazards on campus to take appropriate corrective actions.
- Initiated formal evictions of disorderly persons when directed by supervisor.
- Examined doors, windows and gates to verify security and proper functioning.
- Completed incident reports for management and law enforcement officials.
- Employed tactful and diplomatic communication to interact with diverse populations.
- Remained alert and vigilant for suspicious persons, packages and activities.
- Communicated with security team via 2-way radio or cell phone to address incidents from varied locations.
- Drafted daily activity and incident reports supporting accurate recordkeeping and loss prevention tracking.
- Enforced campus policies and guidelines to maintain orderly operations.
- Reduced risk of intrusion, Investigating alarms and disturbances across monitored areas.
- Trained new hires in company policies and job-specific duties to promote seamless personnel transitions.
CSC Night Desk Worker
Chadron State College
08.2019 - 06.2023
- Handled sensitive information discreetly while maintaining strict confidentiality in accordance with campus policies.
- Ensured a clean, safe, and comfortable work environment by coordinating desk maintenance activities as needed.
- Reduced errors in data entry tasks with thorough attention to detail and adherence to company protocols.
- Fostered a positive campus culture by actively participating in internal initiatives and promoting open communication between team members.
- Assisted students and non-students in getting into the dormitories.
- Maintained guest log of all those who entered the building and any important activities that had happened during shifts.
Courtesy Clerk/Cashier Supervisor
Safeway
05.2017 - 08.2019
- Greeted incoming visitors and verified identification.
- Leveraged store merchandising layouts to stock and replenish merchandise.
- Located products on shelves or in backroom to retrieve desired items for purchase.
- Recommended products to align customers' needs with relevant items.
- Refilled bags at checkout stand to maintain proper inventory.
- Scanned parking lot to collect and return shopping carts.
- Removed merchandise from bottom of cart to assist customers at checkout.
- Cleaned shelves, storage and work areas to keep store free of debris.
- Sorted and organized purchased items to balance weight of bags.
- Offered rainchecks for out-of-stock sale items to encourage return visits.
- Collected unpurchased items to return to shelves.
- Remained calm, composed and polite to deescalate aggressive customer behavior.
- Referred customers to appropriate departments or personnel to swiftly resolve issues.
- Made informed decisions under stressful circumstances.
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Processed cash register transactions on POS and provided correct change.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
Education
Bachelor of Arts - Graphic Design
Chadron State College
05.2024
GED -
Homeschool
05-2018
Skills
- Team Development
- Data Entry
- Product Knowledge
- Product Recommendations
- Training and Development
- Conflict Resolution
- Organizational skills
- Teamwork
- Multitasking
- Problem-solving
- Career counseling
- Call center experience
- Time Management
- Professional Social Media
- Technology integration
- Conflict resolution
- Design programs - Adobe and Canva
References
Cha Duggins
(701) 527-4094
charity.duggins@usda.gov
Shayla Dailey
(402) 658-2581
dailey.shayla0319@gmail.com
Callum Helfer
(605) 517-1336
Timeline
Career Transition Specialist
Lifeskills Connections
02.2025 - 05.2025
Customer Service Representative
Great Plains Communications
05.2024 - 12.2024
CSC Security Officer
Chadron State College
06.2023 - 05.2024
CSC Night Desk Worker
Chadron State College
08.2019 - 06.2023
Courtesy Clerk/Cashier Supervisor
Safeway
05.2017 - 08.2019
GED -
Homeschool
Bachelor of Arts - Graphic Design
Chadron State College
Similar Profiles
Sue-Margaret MeadorSue-Margaret Meador
Service Coordinator/Case Manager at LifeSkills, INC.Service Coordinator/Case Manager at LifeSkills, INC.
Dr. Krista ValzDr. Krista Valz
Family Therapist at Lifeskills South FloridaFamily Therapist at Lifeskills South Florida
Karla PradoKarla Prado
Senior Accountant at Lifeskills UnlimitedSenior Accountant at Lifeskills Unlimited
Anthony PerlinskiAnthony Perlinski
Professor and Department Chair at Chadron State CollegeProfessor and Department Chair at Chadron State College
Nicole SchmitNicole Schmit
Licensed Practical Nurse at Chadron Community HospitalLicensed Practical Nurse at Chadron Community Hospital