Chris Hart
Lincoln
Summary
Professional with robust background in client relations and customer service, ready to deliver exceptional support and drive impactful results. Skilled in managing client accounts, addressing inquiries, and resolving issues efficiently while maintaining strong focus on team collaboration and adaptability. Known for excellent communication, problem-solving abilities, and client-centered approach that fosters trust and satisfaction.
Overview
15
15
years of professional experience
Work History
Client Specialist
Precision Life Sciences
08.2021 - 06.2025
- Company Overview: Precision Life Sciences provides molecular and pharmacogenetic testing for accurate, time-sensitive, actionable results. Testing included COVID, UTI, blood, wound, and PGx (Pharmacogenetics).
- As a client specialist, I worked directly with the staff at assisted living centers around the country. I spoke with the directors, executives, and nursing staff daily to ensure the molecular testing needs were met and all results were returned to their facility within 24 hours, with high satifaction. Developed strong relationships resulting in increased revenue and repeat business. Maintained customer satisfaction be resolving complex issues in a timely manner, involving team members when needed.
- Collaborated with cross-functional teams to streamline communication processes. Acted as liaison between company's staff and clients
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
Driver Manager
Crete Carrier Corporation
03.2018 - 08.2021
- Manages a designated fleet of drivers in order to safely meet Company expectations for driver productivity and asset utilization. Performs supervisory responsibilities, and dispatched drives to specific destinations,
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Coordinated with drivers to organize timely pickup and delivery.
Seasonal Driver Helper
UPS
11.2017 - 01.2018
- Ensured timely deliveries by navigating optimal routes and adhering to schedules during busy holiday season.
- Communicated effectively with clients to confirm delivery details and address concerns promptly.
Painter
Lincoln Public Schools
06.2017 - 10.2017
- Worked with Maintenance Department with painting jobs at local schools.
Camera and Audio Operator
Kansas State University
10.2016 - 05.2017
- Collaborated with event coordinators to align audio requirements with event objectives.
- Analyzed audio performance data to refine sound quality and system efficiency.
Assistant Manager
Marcus Theatres
05.2010 - 08.2014
- Assistant Manager:
- Ability to work and problem solve independently
- Assist GM with hiring, training and associate development
- Supervise, motivate, reward and coach theatre associates to sustain exceptional levels of performance and appropriately counsel associates when they are not meeting expectations
- Ability to evaluate key performance indicators and translate into actionable information to drive guest satisfaction and financial results
- Maintain facilities that are clean, safe and in good repair
- Follow required procedures in the event of a guest or associate incident
- Identify opportunities to increase brand awareness and drive traffic into the theatre through a variety of marketing efforts, social media and community involvement
Education
No Degree - Business
Kansas State University
Manhattan, KSBA - General Studies
Southeast Community College
01.2013
Skills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Support inquiry assistance
- Strong work ethic
- Client rapport building
- Problem resolution aptitude
- Verbal and writing communication
Timeline
Client Specialist
Precision Life Sciences
08.2021 - 06.2025
Driver Manager
Crete Carrier Corporation
03.2018 - 08.2021
Seasonal Driver Helper
UPS
11.2017 - 01.2018
Painter
Lincoln Public Schools
06.2017 - 10.2017
Camera and Audio Operator
Kansas State University
10.2016 - 05.2017
Assistant Manager
Marcus Theatres
05.2010 - 08.2014
BA - General Studies
Southeast Community College
No Degree - Business
Kansas State University