Summary
Overview
Work History
Education
Skills
References
Timeline
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Christa Behrends

Lincoln

Summary

Dynamic professional with a proven track record at the University of Nebraska, excelling in customer service and conflict resolution. Recognized for enhancing operational efficiency through meticulous organizational skills and attention to detail. Adept at managing inventory and providing quality assurance, ensuring exceptional service delivery and client satisfaction.

Overview

14
14
years of professional experience

Work History

Hospitality Service Associate

University of Nebraska
Lincoln
09.2024 - 02.2025
  • Delivered fast, friendly, and knowledgeable service for routine questions and information to the students and the general public.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Completed assigned tasks within established time frames.
  • Maintained cleanliness of work areas throughout the day.
  • Stocked merchandise and loaded and unloaded deliveries.
  • Assisted with inventory control procedures such as ordering stock and stocking shelves.

Custodial Services

University of Nebraska Omaha
Lincoln
11.2022 - 09.2024
  • Oversaw facility maintenance operations including custodial services and grounds keeping.
  • Responded promptly to customer inquiries related to custodial services provided by the company.
  • Assisted in resolving customer complaints regarding custodial services in a professional manner.
  • Provided custodial services such as sweeping, mopping, dusting and vacuuming.
  • Provided custodial services for special events as needed.
  • Responded quickly to emergency situations requiring custodial services.
  • Provided general custodial services such as cleaning floors, walls, windows, furniture and fixtures.

Revenue Operation Clerk II

State of Nebraska Department of Revenue
Lincoln
12.2021 - 11.2022
  • Organized and maintained filing systems for easy document retrieval.
  • Processed incoming and outgoing correspondence efficiently and accurately.
  • Coordinated schedules and appointments for team members effectively.
  • Supported team projects by compiling data and preparing reports.
  • Collaborated with colleagues to improve administrative processes regularly.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Performed data entry tasks to update customer accounts records.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Organized and maintained filing systems for confidential documents.
  • Processed customer orders promptly and accurately.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Answered customer inquiries via phone and email.
  • Entered data into computer systems accurately and efficiently.

Accounting Clerk II

University of Nebraska
Lincoln
10.2019 - 12.2021
  • Processed invoices and expense reports for university departments.
  • Maintained accurate records in the university's financial management system.
  • Assisted in preparing monthly financial statements for departmental review.
  • Coordinated with vendors to resolve billing discrepancies efficiently.
  • Supported audit preparations by organizing financial documentation and reports.
  • Trained new staff on accounting procedures and software usage effectively.
  • Collaborated with team members to improve accounting processes and workflows.
  • Processed invoices, payments, and statements in a timely manner.
  • Processed both outgoing and incoming payments and invoices.
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Supported clerical and administrative needs of senior department staff.
  • Provided support to the Accounts Payable department as needed.
  • Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
  • Generated financial reports for management review on a regular basis.
  • Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Assisted with month-end and year-end close processes, preparing necessary journal entries.
  • Prepared and issued customer invoices, monitored receivables, and managed collections process.
  • Matched orders with invoices and recorded required information.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Handled accounts payable and receivable, including invoicing and payment processing.

Office Specialist

Capital Humane Society
Lincoln
10.2017 - 10.2019
  • Maintained accurate records of animal intake and adoption processes.
  • Managed communication between staff, volunteers, and the public regarding services.
  • Organized and maintained office files, records, and documents.
  • Completed data entry tasks accurately and efficiently utilizing various software programs.
  • Answered and directed incoming calls to appropriate personnel.
  • Provided administrative support to multiple departments within the organization.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Resolved customer inquiries regarding billing issues or product availability.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Processed customer orders in accordance with company policy.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Updated customer accounts information in database systems as required.
  • Performed general office duties such as filing, photocopying, faxing and scanning documents.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Facilitated internal communication by distributing memos and announcements.
  • Assisted in the onboarding process for new hires by preparing workspaces and materials.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Facilitated communication within the office and with external partners.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Maintained confidentiality of sensitive information and documents.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Delivered messages and ran errands.

In-Home Child Caregiver

Self Employed Web
Lincoln
08.2011 - 06.2017
  • Provided attentive care and supervision to children in home settings.
  • Developed age-appropriate activities to promote learning and creativity.
  • Maintained a safe and clean environment for children's play and learning.
  • Communicated effectively with parents regarding child's needs and progress.
  • Assisted with daily routines, including meals, naps, and hygiene practices.
  • Implemented behavioral management techniques to encourage positive interactions.
  • Adapted caregiving approaches based on individual child's personality and needs.
  • Ensured physical and emotional well-being of children through activities such as reading, playing games and outdoor play.
  • Performed light housekeeping tasks related to childcare such as laundry and tidying up play areas.
  • Instructed children about proper behavior such as sharing toys with others.
  • Provided safe, nurturing and stimulating environment for children in own home.
  • Changed diapers, bathed infants and toddlers when necessary or requested by parents.
  • Responded promptly to any medical emergencies involving the children in my care.
  • Prepared meals according to dietary requirements of each child.
  • Established daily routines to ensure safety and consistency in care provided.
  • Monitored children's play activities to verify their safety.
  • Observed and monitored children's play activities.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Kept records of daily observations and information about activities, meals served and medications administered.

Education

Bachelor of Science - Behavioral Science (Psychology & Juvenile Justice)

Bellevue University
Bellevue, NE

Skills

  • Customer service
  • Conflict resolution
  • Organizational skills
  • Time management
  • Attention to detail
  • Quality assurance
  • Listening skills
  • Point-of-sale system
  • Clerical support

References

References available upon request.

Timeline

Hospitality Service Associate

University of Nebraska
09.2024 - 02.2025

Custodial Services

University of Nebraska Omaha
11.2022 - 09.2024

Revenue Operation Clerk II

State of Nebraska Department of Revenue
12.2021 - 11.2022

Accounting Clerk II

University of Nebraska
10.2019 - 12.2021

Office Specialist

Capital Humane Society
10.2017 - 10.2019

In-Home Child Caregiver

Self Employed Web
08.2011 - 06.2017

Bachelor of Science - Behavioral Science (Psychology & Juvenile Justice)

Bellevue University

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Christa Behrends