Christian Daley
Bennington Candle Company
Bennington,NE
8
years of professional experience
Dynamic professional with a proven track record at Bellevue University, excelling in program coordination and strategic planning. Skilled in relationship building and KPI monitoring, I have successfully enhanced student engagement and streamlined processes, driving significant improvements in operational efficiency and communication across departments.
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Work History
Veteran Assistance Coordinator
1 Year 9 Months- Coordinated program schedules and events to enhance student engagement and academic success.
- Managed communication between departments to streamline processes and improve information flow.
- Assisted in developing marketing materials for university programs, increasing visibility and outreach efforts.
- Conducted research on best practices to inform strategic decisions within the department.
- Facilitated training sessions for new staff on operational procedures and university policies.
Owner/Operator
2 Years 5 Months- Managed inventory levels, optimizing stock management and reducing waste.
- Implemented cost-saving initiatives, streamlining operations without compromising quality.
- Analyzed market trends to inform product development and sales strategies.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
Talent Acquisition Manager
1 Year 6 Months- Directed full-cycle recruitment for 13 dealership locations across three states, achieving an average of 1.4 hires per day through strategic sourcing, pipeline development, and proactive outreach.
- Spearheaded campus recruiting initiatives and scholarship programs to attract high-potential emerging talent.
- Supported end-to-end onboarding, benefits administration, and executive-level hiring processes.
- Collaborated with hiring managers to identify staffing needs and create effective job descriptions.
Account Manager
1 Year 7 Months- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed and executed strategic account plans aligning with client goals and company objectives.
- Analyzed market trends to identify growth opportunities and inform account strategies.
- Collaborated with cross-functional teams to deliver tailored solutions for clients' needs.
- Resolved client issues efficiently using Salesforce, Zendesk, and JIRA, tracking tickets to drive timely resolutions and continuous improvement.
- Served as client advocate by gathering feedback and collaborating with product teams to inform enhancements and increase usage.
Lead Supervisor (Escalations)
2 Years 11 Months- Led a team of 15–20 escalation specialists, delivering coaching, performance reviews, and conflict resolution to boost team performance and KPIs.
- Functioned as Escalations Manager for high-priority client issues, maintaining exceptional customer satisfaction in a high-volume environment.
- Monitored key performance indicators and implemented process improvements to enhance efficiency and effectiveness.
- Developed training materials that improved onboarding experiences for new hires.
Education
High School Diploma
No Degree - Business With An HR Emphasis
Skills
Multitasking and organization
Relationship building
MS office
Project coordination
Strategic planning
CRM: Salesforce
Zendesk
JIRA
KPI Monitoring & Performance Coaching
Servant Leadership & Team Development
Timeline
Veteran Assistance Coordinator
Bellevue University
01.2025 - CurrentRead More
Owner/Operator
Bennington Candle Company
05.2024 - CurrentRead More
Talent Acquisition Manager
Gregg Young Automotive Group
01.2023 - 07.2024Read More
Account Manager
Toast
05.2021 - 12.2022Read More
Lead Supervisor (Escalations)
Walmart.com
05.2018 - 04.2021Read More
Creighton Preparatory School
High School Diploma
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Bellevue University
No Degree from Business With An HR Emphasis
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