Christian Karch
Omaha
Summary
Dynamic retail leader with extensive experience at AT&T, driving sales growth through strategic planning and effective coaching. Proven track record in optimizing operations and enhancing customer service, resulting in improved retention. Skilled in problem-solving and team development, consistently exceeding sales targets while maintaining high standards of inventory management.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
AT&T
03.2021 - Current
- Led team in achieving sales targets through strategic planning and staff training.
- Analyzed sales data to identify trends, informing decision-making for product placement.
- Optimized store operations by improving workflow efficiency and reducing overhead costs.
- Conducted regular performance evaluations, aligning team goals with organizational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Sales Consultant
AT&T
06.2019 - 03.2021
- Employed effective communication skills to address customer concerns and resolve issues promptly.
- Engaged in ongoing product knowledge training to provide informed recommendations to customers.
- Adapted quickly to new policies and procedures, contributing to a positive team environment.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
Retail Sales Manager
AT&T
06.2016 - 06.2019
- Led team to exceed sales targets through effective training and performance management.
- Developed and implemented strategies to enhance customer experience and drive retention.
- Analyzed sales data to identify trends, optimize product offerings, and improve inventory management.
- Collaborated with marketing team to execute promotional campaigns, increasing foot traffic and sales conversions.
Retail Sales Consultant
AT&T
06.2014 - 06.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Learned inventory management systems to maintain accurate stock levels and product displays.
- Supported promotional activities by setting up visual merchandising displays according to guidelines.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to achieve sales targets and improve service delivery.
Education
High School Diploma -
West Fargo High School
West Fargo, ND05-2012
Skills
- Problem-solving
- Highly motivated
- Sales growth
- Coaching and mentoring
- Sales leadership
- Shrinkage control
- Recruitment and hiring
- Customer service
- Retail operations
Timeline
Retail Store Manager
AT&T
03.2021 - Current
Retail Sales Consultant
AT&T
06.2019 - 03.2021
Retail Sales Manager
AT&T
06.2016 - 06.2019
Retail Sales Consultant
AT&T
06.2014 - 06.2016
High School Diploma -
West Fargo High School