Christian Mikulecky
Omaha
Summary
Results-driven professional with a strong background in program development and customer service. Led teams to enhance member satisfaction through effective communication and organizational skills. Skilled in Microsoft Office and project management, driving community engagement initiatives and building strong partnerships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Membership Representative/Building Supervisor
YMCA of Greater Omaha
Omaha
08.2022 - Current
- Facilitated member engagement through welcoming orientations and facility tours, enhancing new member experience.
- Managed membership processing and ensured accuracy of member records in system, supporting operational efficiency.
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Trained new staff on membership policies and best practices for service delivery.
- Supported program operations, contributing to member satisfaction and overall program success.
- Maintained up-to-date knowledge of company policies related to membership services.
Youth and Family Director
YMCA of Greater Omaha
Omaha
05.2024 - 08.2025
- Developed and implemented community engagement initiatives to enhance program reach and impact.
- Established partnerships with local organizations to expand outreach efforts.
- Recruited, trained, and mentored staff, fostering a skilled team aligned with organizational goals.
- Facilitated training sessions to develop leadership skills among team members.
- Planned budgets and allocated resources for programs, ensuring effective financial management.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Summer Day Camp Counselor/Manager
YMCA of Greater Omaha
Omaha
05.2022 - 08.2022
- Supervised daily activities for campers, ensuring safety and engagement while fostering a positive camp culture.
- Planned and organized recreational games and educational programs for participants.
- Facilitated communication among parents, campers, and staff, enhancing satisfaction and trust within the camp community.
- Trained new counselors on safety protocols and camp procedures effectively.
- Implemented behavior management strategies to resolve conflicts among campers, promoting a harmonious environment.
- Monitored health conditions of campers and administered first aid, reporting incidents to supervisor immediately.
- Encouraged campers to interact with each other in a positive manner.
Education
Bachelor's degree - Computer Science (Game Development)
University of Nebraska Omaha
6001 Dodge St05-2026
Bachelor of Science - Event Management
University of Nebraska - Kearney
Kearney, NE12-2022
Skills
- Customer relationship management
- Customer service
- Sales
- Community outreach
- Project management
- Multitasking
- Organizational skills
- Teamwork
- Data entry
- Cash handling
- Computer skills
- Operating systems
- Windows
- Software troubleshooting
- Communication skills
- Detailing
- Microsoft Office
- Cash handling
- Data entry
Certification
- Adult and Pediatric First Aid/CPR/AED
- Driver's License
Timeline
Youth and Family Director
YMCA of Greater Omaha
05.2024 - 08.2025
Membership Representative/Building Supervisor
YMCA of Greater Omaha
08.2022 - Current
Summer Day Camp Counselor/Manager
YMCA of Greater Omaha
05.2022 - 08.2022
Bachelor's degree - Computer Science (Game Development)
University of Nebraska Omaha
Bachelor of Science - Event Management
University of Nebraska - Kearney