Christian Ramos
Omaha
Summary
Accomplished Service Manager at Chipotle Mexican Grill, I leveraged problem-solving and team leadership skills to enhance service quality and operational efficiency. Achieved significant improvements in customer satisfaction and team morale through strategic training and development. Skilled in both employee supervision and customer service management, I excel in fostering environments of continuous improvement and excellence.
Overview
10
10
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
02.2016 - Current
- Identified root causes of recurring problems for long-term solutions and improvements
- Achieved positive customer experiences with proactive communication and follow-up.
- Trained and guided team members for improved overall performance and morale.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Maintained the store's organization and ensured all produce was not expired and was within date.
- In charge of counting the inventory four times a week for more accurate food delivery.
Vehicle Detailer
Crash Champions
03.2023 - 10.2025
- Delivered timely service by completing vehicle detailing tasks within established deadlines.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Adhered strictly to company policies regarding cleanliness standards, resulting in consistently positive feedback from both management and clients alike.
- Ensured client satisfaction with high-quality workmanship in all aspects of interior and exterior cleaning.
- Maintained a safe and organized work environment by adhering to company safety guidelines and proper use of equipment.
- Contributed to a positive workplace culture through teamwork, communication, and consistent reliability.
- Troubleshot and resolved any issues or discrepancies that arose during the detailing process promptly, maintaining open communication lines between all parties involved.
- Improved customer satisfaction by providing thorough and meticulous vehicle detailing services.
- Mastered various detailing techniques, staying current with industry trends and best practices.
- Performed comprehensive inspections before returning vehicles to clients, ensuring all details met their expectations.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Shined vehicle windows and windshields to remove water spots.
- Maintained clean, tidy and safe work environment.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Provided exceptional customer service and addressed customer inquiries.
- Wiped down and polished interior and exterior surfaces.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Utilized high-pressure washers to clean vehicles and equipment.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Followed safety guidelines for cleaning vehicles and equipment.
- Removed dirt and debris from vehicle and equipment interiors.
- Inspected vehicles and equipment for visible damage.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Performed a scanning test for any error codes before sending it for repair, and after repairs were done and ready for customer pickup.
Deck Worker/Forklift Operator
Skylark Meats
06.2020 - 01.2022
- Enhanced team collaboration with clear communication of project goals.
- Improved workflow by organizing and prioritizing daily tasks.
- Conducted routine maintenance for optimal equipment performance.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reported defective products or machinery to supervisor.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Trained and led new employees to high standards.
Education
High School Diploma -
Bryan Sr High School
Bellevue, NE05.2014
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Goal oriented
- Conflict resolution
- Workflow management
- Trustworthy and honest
- Team collaboration and leadership
- Employee relations
- Quality assurance
- Workplace safety
- Documentation and reporting
- Crew leadership
- Office administration
- Employee supervision
- Outgoing and energetic
- Operational efficiency
Timeline
Vehicle Detailer
Crash Champions
03.2023 - 10.2025
Deck Worker/Forklift Operator
Skylark Meats
06.2020 - 01.2022
Service Manager
Chipotle Mexican Grill
02.2016 - Current
High School Diploma -
Bryan Sr High School
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