Christine Nguyen
OMAHA,NE
Summary
Dynamic and results-driven professional with extensive experience at Hy-Vee, excelling in customer service and team leadership. Proven ability to resolve complex issues and enhance customer satisfaction while managing high-volume tasks. Skilled in problem-solving and organization, consistently achieving operational goals and fostering a positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounting Assistant
Hy-Vee
06.2023 - 05.2025
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Service Manager
Hy-Vee
06.2022 - 05.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Cashier
Hy-Vee
07.2016 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Manager
Hy-Vee
07.2016 - 05.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales Associate
Gordmans Department Store
01.2016 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Bachelor of Science - Psychology
University of Nebraska At Omaha
Omaha, NE05-2025
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Communication skills
Certification
Certified Medical Assistant
Languages
Vietnamese
Native or Bilingual
Timeline
Accounting Assistant
Hy-Vee
06.2023 - 05.2025
Service Manager
Hy-Vee
06.2022 - 05.2025
Cashier
Hy-Vee
07.2016 - 05.2025
Customer Service Manager
Hy-Vee
07.2016 - 05.2025
Sales Associate
Gordmans Department Store
01.2016 - 06.2016
Bachelor of Science - Psychology
University of Nebraska At Omaha
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