Christine Sisson
Mitchell,NE
Summary
Detail-oriented professional with proven skills in customer service and scheduling. Known for effective communication and problem-solving abilities, ensuring efficient office operations and high levels of client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Administrative Assistant
Mitchell Elementary School
Mitchell, NE
05.2021 - Current
- Managed daily office operations, ensuring efficient workflow and timely completion of tasks.
- Organized school events, coordinating logistics and resources for successful execution.
- Maintained accurate records and files, ensuring data integrity and accessibility for staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting parents.
- Ensured accurate record-keeping with diligent data entry and database management for vital information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Create monthly detailed calendars.
- Collect Tuition and lunch balances.
- Detailed daily deposits.
- Handle discretely, the Free & Reduced lunch program.
Scheduler
Western Sleep
Scottsbluff, NE
2019 - 2021
- Coordinated schedules for multiple locations & ensuring authorizations have been obtained.
Scheduler
OTEC
Scottsbluff, NE
2018 - 2019
- Maintained high levels of customer service when checking in the patients.
Hospice & Home Care
Regional West Medical Center
Scottsbluff, NE
2016 - 2018
- Facilitated communication between departments.
- Managed schedules for nursing staff.
- Served as the primary point of contact, fostering strong relationships between internal teams & family members.
- Managed complex schedules to coordinate travel, meetings, and events for nursing staff.
Plastic & Reconstructive Surgery Office
Regional West Physicians Clinic
North Plaza
2014 - 2016
- Managed scheduling, appointments & surgeries.
- Handled sensitive information with discretion & confidentiality.
- Provided exceptional customer service when addressing patients inquiries or concerns via phone calls.
- Maintained accurate financial records by reconciling accounts receivable & kept them confidential & promptly to the financial department.
- Facilitated smooth communication & coordination between multiple offices for appointments & surgeries.
- Handled sensitive client information with utmost confidentiality, maintaining trust and integrity.
- Maintained high patient satisfaction scores.
IM/FM Front Office Supervisor
Regional West Physicians Clinic
South Plaza
05.2011 - 2013
- Supervised front office staff, ensuring effective workflow and adherence to clinic policies.
- Managed patient scheduling, optimizing appointment flow and enhancing patient satisfaction.
- Coordinated communication between patients and healthcare providers, streamlining information exchange.
- Trained new staff on front office procedures and software systems for improved efficiency.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime. (Cerner super user)
- Coached employees through day-to-day work and complex problems.
- Reconciled end-of-day reports to have accurate billing and payment processing.
- Managed files and records for nurses & doctors as the office switched to paperless. Made sure to comply to procedures to prevent breaches and data misuse.
- Oversaw appointment scheduling and insurance to make certain correct insurance was billed & collection of copays pre-authorizations were obtained.
- Interceded between patients & employees during arguments and diffused tense situations.
Paraprofessional
Mitchell Elementary School
1329 13th Ave.
08.2006 - 05.2011
- Supported teachers in classroom management and instruction.
- Facilitated small group instruction & documenting
Front Office Manager
Front Range Orthopedics
Longmont, CO
03.1993 - 10.1998
- Supervised daily operations of front office, ensuring efficient patient flow and optimal staff performance. Back up to Phones and checking patients in and out.
- Implemented scheduling protocols, reducing appointment wait times and enhancing patient satisfaction. Assist new patients filling out paperwork and assuring proper insurance and pre-auth's have been met.
- Trained and mentored front office staff.
- Reconciled end-of-day reports for payment processing.
- Helped to resolve complaints professionally, maintaining positive relationships with patients & employees.
- Supervised and guided new employees to improve understanding of job responsibilities.
- Oversaw daily operations of front desk, ensuring all patient interactions were handled with professionalism.
- Handled patient & staff complaints with empathy and professionalism.
Education
High School Diploma -
Gering Senior High School
Gering, NE05.1986
Front Office Certification - Medical Front Office
Boulder Vocational College
Boulder, CO03.1993
Skills
- Customer service
- Scheduling
- Office management
- Professional communication
Timeline
Administrative Assistant
Mitchell Elementary School
05.2021 - Current
IM/FM Front Office Supervisor
Regional West Physicians Clinic
05.2011 - 2013
Paraprofessional
Mitchell Elementary School
08.2006 - 05.2011
Front Office Manager
Front Range Orthopedics
03.1993 - 10.1998
Scheduler
Western Sleep
2019 - 2021
Scheduler
OTEC
2018 - 2019
Hospice & Home Care
Regional West Medical Center
2016 - 2018
Plastic & Reconstructive Surgery Office
Regional West Physicians Clinic
2014 - 2016
High School Diploma -
Gering Senior High School
Front Office Certification - Medical Front Office
Boulder Vocational College