Ciara Hebb
Omaha
Summary
Offering strong organizational and communication skills, eager to learn and develop in different environments. Contributes solid understanding of project management and event planning principles, quickly grasping new concepts and tools. Ready to use and develop administrative, coordination, and leadership skills
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Coordinator
The Community Supports Network, Inc.
12.2024 - Current
- Provide direct supervision, coaching, and support to Residential Supervisors overseeing group homes.
- Oversee day-to-day operations of residential and day program services.
- Monitor program implementation to ensure alignment with Individual Support Plans (ISPs), safety plans, and agency policies.
- Track and analyze program progress and outcomes for individuals supported.
- Complete and oversee internal investigations and resolutions of General Event Reports (GERs).
- Ensure compliance with state, federal, and agency regulations.
- Coordinate daily activities, schedules, and staffing for the agency’s day program.
- Develop engaging, skill-building, and community-based opportunities for participants.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Serve as on-call support Monday through Friday and every other weekend to respond to staff questions, emergencies, or incidents.
Human Resources Manager
The Community Supports Network, Inc.
03.2024 - 12.2024
- Lead full-cycle recruitment and hiring processes, ensuring compliance with state regulations and agency needs.
- Oversee employee onboarding, orientation, and required training (e.g., CPR, First Aid, Abuse/Neglect Prevention, Medication Administration).
- Maintain accurate training records and monitor ongoing compliance with state, federal, and agency standards.
- Partner with leadership to support staffing needs, professional development, and workforce planning.
- Provide coaching to supervisors on performance management, employee relations, and disciplinary actions.
- Ensure compliance with employment laws and regulatory requirements while supporting payroll and workforce retention strategies.
Human Resources Assistant
The Community Supports Network, Inc.
10.2023 - 03.2024
- Complete initial contact for all incoming applicants
- Maintain and update employee records, HR databases, and personnel files
- Help onboard new hires by preparing offer letters, contracts, and orientation materials
- Respond to employee inquiries regarding HR policies, benefits, and procedures
- Provide general clerical support such as filing, photocopying, and data entry
- Support HR projects, employee engagement initiatives, and other related activities
Human Services Assistant - APS
Kansas Department for Children and Families
04.2023 - 10.2023
- Interviewed applicants for services and supported application completion as necessary
- Kept and established comprehensive case files to support proper documentation and record retention
- Received intake profiles from State Reporting Center and assigned to social workers
- Complete necessary paperwork for all purchases made using APS funds
- Made law enforcement notifications for all reports of neglect, abuse, and financial exploitation
- Provided administrative assistance to Adult Protection Specialists
Human Services Assistant - EES
Kansas Department for Children and Families
11.2022 - 04.2023
- Cover the front desk to ensure efficient agency access and welcome clients in person or by phone.
- Screen, register, and process EES applications: enter client data, conduct matches (SSN, address), and create cases as needed.
- Access agency databases to look up client case information and respond to questions regarding benefits and case status.
- Support specialists by completing clerical tasks like scanning, filing, creating spreadsheets, and reconciling purchases.
- Process incoming documentation (mail, faxes), image documents into electronic files, and accurately match them to client records.
- Maintain and distribute updated information on community and agency resources when DCF services are unavailable.
Personal Assistant
A-Top Realty
01.2021 - 11.2022
- Manage calendars, schedule appointments, and coordinate meetings with clients, vendors, and team members.
- Handle phone calls, emails, and correspondence on behalf of owner
- Arrange property showings, open houses, and inspections; coordinate with clients and contractors.
- Monitor deadlines and ensure all transaction paperwork is complete and compliant.
- Provide bookkeeping support by tracking expenses, invoices, and commission reports.
- Create marketing materials (flyers, social media posts, newsletters) to promote listings and services.
Assistant Manager
Pizza Ranch
04.2020 - 01.2021
- Assist in managing daily operations, including food preparation, customer service, and cleanliness.
- Supervise, train, and motivate team members to meet performance and service standards.
- Monitor inventory, order supplies, and oversee proper food handling and safety practices.
- Maintain compliance with company policies, health regulations, and food safety standards.
- Resolve guest concerns and ensure a positive dining experience.
- Support financial objectives by controlling labor, food, and waste costs.
Education
Bachelor of Arts - Social Work
Fort Hays State University
Hays, KSGED -
Iowa Western Community College
Council Bluffs, IA10-2015
Skills
- Technology Proficiency
- Microsoft Office
- Interviewing
- Investigations
- Professional Communication
- Attention to Detail
- Staff Development
- Team Oversight
- Multitasking
- Operations Management
- Proven ability to handle multiple projects and meet deadlines
Certification
- CNP - Certified Notary Public
Timeline
Program Coordinator
The Community Supports Network, Inc.
12.2024 - Current
Human Resources Manager
The Community Supports Network, Inc.
03.2024 - 12.2024
Human Resources Assistant
The Community Supports Network, Inc.
10.2023 - 03.2024
Human Services Assistant - APS
Kansas Department for Children and Families
04.2023 - 10.2023
Human Services Assistant - EES
Kansas Department for Children and Families
11.2022 - 04.2023
Personal Assistant
A-Top Realty
01.2021 - 11.2022
Assistant Manager
Pizza Ranch
04.2020 - 01.2021
Bachelor of Arts - Social Work
Fort Hays State University
GED -
Iowa Western Community College
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