Cindy Ahlers
Scottsbluff
Summary
Accomplished Clinical Application Analyst with a proven track record at Saint Anthony Hospital, enhancing healthcare IT systems through meticulous software implementation and user training. Expert in clinical workflow analysis and application troubleshooting, I excel in teamwork and effective communication, significantly improving clinical outcomes and operational efficiency.
Overview
21
21
years of professional experience
Work History
Clinical Application Analyst
Saint Anthony Hospital
06.2023 - Current
- Paragon Application Support including security, CCS documentation, Registration, Reference Masters, Interface troubleshooting, DAS, Admin Rx, IV Manage, Form Routing and printers. Custom build for CPOE and OM order sets. Custom build for Physician Documentation Templates.
- MEDITECH Implementation and data conversion testing. MEDITECH Application support including AMBC, PAPD, CPOE with order set build, PCS, Tracking board management, Bed board management and Ambulatory charges.
- Streamlined information systems, smoothing and simplifying processes to increase accuracy and ease of use.
- Facilitated knowledge sharing across departments, empowering users with the skills needed to maximize application benefits.
- Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
- Created comprehensive user guides and documentation for ease of reference during software usage.
- Collaborated with cross-functional teams to ensure seamless integration of clinical applications.
- Optimized clinical workflows for improved efficiency and patient outcomes.
MS Expert Support Consultant-P4
Allscripts Healthcare Solutions Inc./Altera
10.2017 - 06.2023
- Paragon Application support including Security, CCS documentation, Registration, Reference Masters, interface troubleshooting, DAS, Form routing and printers. Custom build for Physician Documentation templates including macros. Custom build for CPOE and OM orders, order sets
- Time management skills utilization with build and troubleshooting issues for multiple clients.
- Streamlined support processes for improved efficiency and reduced response times.
- Managed high-priority cases with diligence, ensuring timely resolution and minimal disruption to client operations.
- Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
- Tailored support strategies to meet the unique needs of individual clients, promoting long-term success and client retention.
- Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.
Clinical Business Systems Analyst Managed Services
McKesson
05.2011 - 10.2017
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
- Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
- McKesson HEO application analyst, building and supporting prompts, orders, outlines and iForms (standard and VGR) within the HEO system. HEC application analyst with HEO implementation. Supported Admin Rx and IV manage.
- Paragon CPOE order set build, Physician Documentation custom template build
Clinical Analyst
Regional West Medical Center
05.2004 - 05.2011
- Primary analyst for HEO, HOM, iForms, HEC and Clinical Query. Supported Portal, Legacy/HED, Admin Rx, IV Manage, LMS, HEV, DAS and ancillary results.
- Streamlined communication between medical professionals by developing an efficient system for sharing lab results, consult notes, and other critical information within the EHR platform.
- Trained clinical staff on the use of EHR systems, increasing adoption rates and improving overall efficiency.
- Improved clinical workflows by identifying opportunities for automation and implementing relevant technological solutions where appropriate.
- Reduced errors in medication administration by creating a standardized process for entering prescriptions into the EHR system.
- Provided ongoing support for end users of clinical software applications, troubleshooting issues and addressing concerns as needed.
Education
Bachelor of Science in Nursing - Nursing
University of Nebraska, College of Nursing
Scottsbluff05-1995
Skills
- Clinical workflow analysis
- Healthcare IT systems
- Software implementation
- User training
- Software testing
- Application troubleshooting
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Excellent communication
Timeline
Clinical Application Analyst
Saint Anthony Hospital
06.2023 - Current
MS Expert Support Consultant-P4
Allscripts Healthcare Solutions Inc./Altera
10.2017 - 06.2023
Clinical Business Systems Analyst Managed Services
McKesson
05.2011 - 10.2017
Clinical Analyst
Regional West Medical Center
05.2004 - 05.2011
Bachelor of Science in Nursing - Nursing
University of Nebraska, College of Nursing
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