Claudette Sanchez
Bellevue
Summary
Dynamic professional with a proven track record at Metropolitan Utilities District Of Omaha, excelling in corporate storytelling and document management. Leveraged exceptional communication and empathy to enhance guest relations and internal processes. Skilled in data entry and crisis communication, consistently delivering solutions that improve efficiency and foster positive outcomes.
Guest services professional with proven track record in fostering positive customer experiences and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments.
Overview
9
9
years of professional experience
Work History
Guest Advocate
Target
11.2015 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
Corporate Communications Intern
Metropolitan Utilities District Of Omaha
05.2022 - 08.2022
- Streamlined internal communication processes by creating templates for consistent messaging across departments.
- Enhanced brand awareness by developing and implementing corporate communication strategies.
- Maintained company intranet content, fostering employee engagement and information sharing.
- Conducted research on industry trends to inform communication strategy development.
- Managed media relations, securing key placements in industry publications and online platforms.
- Provided administrative assistance to the Corporate Communications team as needed.
- Prepared social media posts and videos with eye for viral content strategies.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Clerical Worker
Metropolitan Utilities District Of Omaha
05.2021 - 08.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Clerical Worker
Metropolitan Utilities District Of Omaha
06.2020 - 08.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Bachelor of Science - Sociology
University of Nebraska At Omaha
Omaha, NE12-2024
High School Diploma -
Papillion La Vista High School
Papillion, NE05-2019
No Degree - Law Academy
Metropolitan Community College
Omaha, NE08-2017
Skills
- Exceptional communication
- Document management
- Strong empathy
- Public relations
- Stress tolerance
- Internal communications
- Filing systems
- Guest relations
- Proofreading expertise
- Customer service
- Detail-oriented
- Web content management
- Computer skills
- Press release writing
- File organization
- Data inputting
- Crisis communication
- Strong verbal communication
- Clerical support
- Multi-line phone proficiency
- Microsoft office proficiency
- Data entry proficiency
- Editing and proofreading
- Interpersonal and written communication
- Filing and data archiving
- Teamwork
- Time management
- Attention to detail
- Skilled Collaborator
- Rapid and Adaptive
- Effective cross functional communicator
- Solutions Oriented professional
- High Achiever
- Multitasking Abilities
- Reliability
- Organizational skills
- Cash handling experience
- Office administration
- Teamwork and collaboration
- Sales transactions
- Adaptability and flexibility
- Retail store support
- Strategic communications
- Billing and coding
- Order processing
- Resourceful
Timeline
Corporate Communications Intern
Metropolitan Utilities District Of Omaha
05.2022 - 08.2022
Clerical Worker
Metropolitan Utilities District Of Omaha
05.2021 - 08.2021
Clerical Worker
Metropolitan Utilities District Of Omaha
06.2020 - 08.2020
Guest Advocate
Target
11.2015 - Current
Bachelor of Science - Sociology
University of Nebraska At Omaha
High School Diploma -
Papillion La Vista High School
No Degree - Law Academy
Metropolitan Community College
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