Caitlyn Smetter
Lincoln
Summary
Dynamic individual with hands-on experience in customer service and person centered care relations as well as talent for navigating through challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Obtains the ability to provide exceptional customer service within any setting.
Overview
6
6
years of professional experience
Work History
Medication Aide
Pemberly Place Senior Living
11.2024 - Current
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Reported changes in patient status regarding drug therapy.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered prescribed drugs to high-volume patient caseload.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Medication Aide
CountryHouse Residences
09.2022 - 12.2024
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Turned and repositioned patients to prevent bedsores.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
Office Manager Assistant/Customer Representative
Chet's Moving
01.2019 - 10.2022
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Handling multiple calls and tasks at once efficiently
Education
Associate of Applied Science - Nursing
Southeast Community College
Lincoln, Nebraska, NE05-2026
High School Diploma -
Lincoln Southwest High School
Lincoln, NE01-2019
Skills
- Topical medication application
- Glucose testing
- Medication stock maintenance
- Drugs inventory
- Insulin injection administration
- HIPAA compliance certification
- Prescription verification
- Records maintenance
- Documentation accuracy
- Health education
- Medical terminology
- Billing
- Clear oral/written communication
- Office management software
- Scheduling and calendar management
Timeline
Medication Aide
Pemberly Place Senior Living
11.2024 - Current
Medication Aide
CountryHouse Residences
09.2022 - 12.2024
Office Manager Assistant/Customer Representative
Chet's Moving
01.2019 - 10.2022
Associate of Applied Science - Nursing
Southeast Community College
High School Diploma -
Lincoln Southwest High School
Similar Profiles
Tiffanie SmallTiffanie Small
Director of Operations at Providence Place Senior LivingDirector of Operations at Providence Place Senior Living
Marcile SerranoMarcile Serrano
RN Staff Nurse at Proctor Place Senior LivingRN Staff Nurse at Proctor Place Senior Living
Genesis BrownGenesis Brown
Server at Novel Place Senior LivingServer at Novel Place Senior Living