Cody LANG-Kipp
Omaha
Summary
A driven, passionate, and committed professional with a strong background in management, sales, and relationship building. Proven winner in leading teams, exceeding sales targets, and fostering long-lasting client relationships, I am eager to apply my skills to a role that challenges me and provides opportunities for continued growth and advancement within the company. Looking to contribute my abilities in a dynamic environment where I can make a meaningful impact.
Overview
14
14
years of professional experience
Work History
Assistant Branch Manager
Centris Federal Credit Union
04.2023 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Exceeded personal sales goals consistently through upselling techniques and personalized recommendations based on customer preferences.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Financial Services Representative
Centris Federal Credit Union
10.2021 - 04.2023
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
Finance Manager
Beardmore Chevrolet Subaru & Hyundai
04.2019 - 08.2021
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
Sales/Leasing Consultant
Beardmore Chevrolet
11.2015 - 04.2019
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Maintained up-to-date knowledge of inventory, features, models and specifications to best serve customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Certified Sales Consultant
Lexus of Omaha
05.2015 - 11.2015
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
Store Manager
Skechers
11.2014 - 05.2015
- Supervised daily operations to enhance customer satisfaction and team performance.
- Trained and mentored team members on effective sales techniques and product knowledge. Along with ensuring seamless integration into the team with a focus on company culture and expectations.
- Cultivated strong relationships with customers, ensuring continued business and customer retention that contributed to meeting and exceeding sales goals Consistently.
Store Manager
Tradehome Shoes
11.2012 - 11.2014
- Led team in achieving sales targets through effective training and performance management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
Assistant Store Manager
Tradehome Shoes
05.2011 - 11.2012
- Supervise, train, and mentor a team associates to ensure high levels of performance, customer satisfaction, and sales. Facilitate ongoing coaching and skill development.
- Oversee daily store operations, including inventory management, stocking, and merchandising. Ensure safety store organization and overall cleanliness.
Education
No Degree - Business Management
Iowa Western CC
Council Bluffs, IA05.2012
High School Diploma -
Papillion La-Vista High School
Papillion, NE05.2010
Skills
- Leadership & Team Management
- Relationship Building
- Problem Solving
- Organization
- Adaptability & Flexibility
Timeline
Assistant Branch Manager
Centris Federal Credit Union
04.2023 - Current
Financial Services Representative
Centris Federal Credit Union
10.2021 - 04.2023
Finance Manager
Beardmore Chevrolet Subaru & Hyundai
04.2019 - 08.2021
Sales/Leasing Consultant
Beardmore Chevrolet
11.2015 - 04.2019
Certified Sales Consultant
Lexus of Omaha
05.2015 - 11.2015
Store Manager
Skechers
11.2014 - 05.2015
Store Manager
Tradehome Shoes
11.2012 - 11.2014
Assistant Store Manager
Tradehome Shoes
05.2011 - 11.2012
No Degree - Business Management
Iowa Western CC
High School Diploma -
Papillion La-Vista High School