Colanda McCray
Omaha
Summary
Experienced educator skilled in conflict resolution, customer service, and time management. Successfully implemented behavior management strategies to cultivate a supportive classroom environment while effectively collaborating with parents to address concerns and celebrate progress.
Overview
4
4
years of professional experience
Work History
Lead Infant/Toddler Teacher
Up Up and Away Daycare
Bellevue
06.2023 - Current
- Designed lesson plans that fostered cognitive and social development in toddlers.
- Led creative activities that strengthened fine motor skills and encouraged imaginative play.
- Supervised daily routines, ensuring safety and fostering positive interactions among children.
- Collaborated with parents to discuss progress and address concerns effectively.
- Applied behavior management strategies to cultivate a positive and supportive classroom atmosphere.
- Maintained a clean, organized classroom, ensuring a safe learning space for all.
Customer Service/Dispatcher
National Service Cooperative
Omaha
08.2022 - 06.2023
- Coordinated customer service requests to ensure timely technician dispatch.
- Monitored service schedules, optimizing technician assignments and routes for improved service delivery.
- Communicated with team members to resolve customer issues promptly.
- Provided customers with clear information regarding service options and timelines.
- Maintained accurate records of customer interactions and service requests within the system.
Education
High School Diploma -
Omaha South High School
Omaha, NE05-2018
Skills
- Child development
- Educational assessment
- Conflict resolution
- Parent collaboration
- Record keeping
- Workload management
- Time management
- Customer service and communication
Timeline
Lead Infant/Toddler Teacher
Up Up and Away Daycare
06.2023 - Current
Customer Service/Dispatcher
National Service Cooperative
08.2022 - 06.2023
High School Diploma -
Omaha South High School