Cole Jacobsen
Papillion
Summary
Dynamic Hardlines Merchandiser at Costco with expertise in product merchandising and sales analysis. Enhanced customer satisfaction through optimized product assortments and streamlined return processes. Proven ability to adapt and improve store layouts, fostering a welcoming shopping environment while maintaining safety standards. Strong analytical skills combined with a commitment to excellent customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hardlines Merchandiser
Costco
06.2024 - 07.2024
- Optimized product assortment by carefully analyzing customer buying patterns and adjusting offerings accordingly.
- Established streamlined processes for merchandise returns, minimizing the impact on overall sales and ensuring customer satisfaction.
- Maintained a safe shopping environment by adhering to company guidelines and addressing potential hazards promptly.
- Improved store layout for enhanced customer experience and easier navigation throughout the hardlines section.
Delivery Driver
Amazon
01.2024 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Security Officer
Clark International Logistics
08.2022 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Guest Service Consultant
Kure CBD
09.2022 - 02.2023
- Developed strong rapport with guests, leading to increased loyalty and repeat business.
- Provided personalized assistance to guests, ensuring their needs were met throughout their stay.
- Improved guest communication by implementing clear signage and updating informational materials regularly.
Infantryman
United States Army
02.2018 - 08.2020
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Furniture Assembler
Alicia’s Antique
02.2017 - 01.2018
- Achieved rapid assembly times by mastering the use of power tools, manual tools, and other assembly equipment.
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
- Adapted quickly to changing production schedules, ensuring timely completion of all assigned tasks.
- Fastened parts together with bolts, screws, speed clips, rivets, glue or other fasteners according to blueprints and customer specifications.
Landscaper
Dunn and Dunn
02.2016 - 01.2017
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Education
Pipe Fitting Certification - Pipe Fitting
Locklin Technical College
Milton, FL08.2017
High School Diploma - General Studies
Milton Highschool
Milton, FL06.2017
Skills
- Product merchandising
- Inventory management
- Visual merchandising
- Sales analysis
Certification
CPR certified
Timeline
Hardlines Merchandiser
Costco
06.2024 - 07.2024
Delivery Driver
Amazon
01.2024 - 02.2024
Guest Service Consultant
Kure CBD
09.2022 - 02.2023
Security Officer
Clark International Logistics
08.2022 - 03.2023
Infantryman
United States Army
02.2018 - 08.2020
Furniture Assembler
Alicia’s Antique
02.2017 - 01.2018
Landscaper
Dunn and Dunn
02.2016 - 01.2017
Pipe Fitting Certification - Pipe Fitting
Locklin Technical College
High School Diploma - General Studies
Milton Highschool
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