Cole Ocken
Seward
Summary
Dynamic and detail-oriented Standard Set-up Operator at Hughes Brothers Inc., recognized for enhancing operational efficiency through effective teamwork and safety compliance. Skilled in machine operation and equipment maintenance, I consistently delivered high-quality results while fostering a positive work environment. Proven ability to train new staff and uphold rigorous safety standards.
Overview
18
18
years of professional experience
Work History
Standard Set-up Operator/Machinist
Hughes Brothers Inc.
08.2022 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Safety committee member (2024)
- Union auditor
- 2nd shift shop steward
- Two years galvanized labor
- Wood shop experience
- Shipping & receiving experience
- Packaging experience
- Ability to maintain work ethic while working alone or as a team
Mason Labor
Ocken Masonry
09.2007 - 08.2022
- Contributed to a positive work environment by maintaining open lines of communication, demonstrating respect for fellow team members, and offering assistance when needed.
- Prepared surfaces for work by smoothing imperfections on ground or with close structures.
- Applied hardening and sealing compounds to cure surface of concrete and waterproof or restore surfaces.
- Removed excess mortar and finished joints for uniform surface.
- Used straightedges and jointers to mold expansion joints and edges.
- Operated equipment such as forklifts to move bricks and supplies.
- Mixed mortar to lay bricks, stones and concrete sidewalks.
- Applied sealants or other protective coatings to waterproof or restore concrete surfaces.
- Maintained safety standards throughout projects by diligently following OSHA guidelines and wearing appropriate protective gear.
- Skillfully used power tools such as pneumatic hammers, trowels, and grinders for efficient material shaping and surface finishing tasks.
- Implemented proper mortar mixing techniques for optimal bonding strength between masonry units, resulting in sturdy structures resistant to weathering.
- Constructed durable masonry structures for long-lasting results using various materials such as brick, stone, and concrete blocks.
- Molded expansion joints and edges using correct tools.
- Improved worksite organization by keeping tools, equipment, and materials clean and orderly, reducing the risk of accidents or delays.
- Operated drills, paving breakers, and powered abrasive saws to cut or demolish bricks and concrete.
- Used rakes and shovels to spread, level and smooth concrete.
- Assisted in estimating project costs by providing accurate measurements of materials needed for successful completion.
- Signaled truck drivers to position truck to facilitate pouring concrete into constrained locations.
- Performed regular maintenance tasks on tools and equipment to extend their lifespan and prevent costly replacements or repairs during crucial project stages.
- Cut bricks and concrete using approved tools such as powered abrasive saws, paving breakers, drills, and hand tools.
- Installed brick and block walls in residential, commercial and industrial settings.
- Repaired and replaced damaged bricks, blocks and pavers.
- Identified potential safety hazards and reported incidents and hazards to management.
- Operated heavy equipment such as forklifts safely and efficiently to move materials.
Keno Writer
Denton Daily Double
06.2015 - 09.2020
- Provided excellent customer service, resulting in repeat clientele and positive word-of-mouth referrals.
- Conducted regular audits of Keno games, ensuring compliance with casino policies and procedures.
- Worked closely with management to identify areas for improvement within the Keno department, leading to increased operational efficiency.
- Helped maintain a clean and inviting Keno area by regularly straightening chairs, wiping down machines, and reporting any necessary repairs to management.
- Enhanced customer satisfaction by providing efficient Keno ticket writing services and maintaining a friendly demeanor.
- Adhered to strict confidentiality policies when handling customer information or discussing sensitive casino matters with colleagues.
- Collaborated with other Keno writers, fostering a team-oriented work environment that improved efficiency and customer satisfaction.
- Assisted in increasing casino revenue through accurate and timely Keno ticket transactions.
- Resolved customer disputes professionally, leading to higher levels of client trust and loyalty.
- Adapted quickly when faced with technology issues or updates in order to maintain consistent service quality.
- Increased player satisfaction by offering helpful tips for playing Keno more effectively.
- Trained new employees on Keno procedures, ensuring they quickly became productive members of the team.
- Stayed informed about current jackpot amounts, game options available on various machines/devices used by patrons, and other relevant information.
- Provided support during special events or promotions involving the Keno area; helped create an exciting atmosphere that encouraged guest participation.
- Served as a liaison between customers and management regarding concerns or suggestions about the casino''s Keno offerings.
- Handled high volumes of cash accurately, contributing to the overall security of casino assets.
- Maintained thorough knowledge of Keno rules and regulations to ensure all transactions adhered to gaming commission guidelines.
- Managed multiple tasks simultaneously during peak hours, maintaining a high level of accuracy and attention to detail.
- Promoted a fun gambling atmosphere while upholding strict adherence to gaming laws and regulations.
- Processed accurate cash transactions and maintained error-free records.
- Operated wagering terminal and maintained machine with new tickets.
- Tracked odds and payoffs to correctly handle wagers.
- Explained different types of wagers and helped new bettors make choices.
- Input betting information into computer and printed tickets for customers.
- Shared current information about handicaps, point spreads and money lines with customers and staff.
- Checked submitted tickets with care to spot fraud and verify winnings.
- Maintained and updated betting boards for customers tracking bets.
- Delivered excellent service to customers placing Type bets.
- Collected cash bets from players and documented amounts in records.
- Managed payouts or collection of amounts at conclusion of wagers.
- Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.
- Supported bingo callers with tickets, cards and money.
- Worked closely with closed-circuit security team to spot cheaters and remove individuals from game floor and establishment.
- Trained and oriented new chip runners in proper procedures and security protocols.
- Seated patrons at gaming tables and efficiently opened and closed cash floats and game tables to keep games moving.
- Enforced game rules and casino policies fairly to maintain betting standards.
- Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers.
- Calculated winnings and losses based on betting odds and players' choices.
- Conducted gambling games of dice, roulette or keno.
Bartender Supervisor
Nate’s on the Nine
05.2014 - 12.2015
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Improved staff performance through comprehensive training programs and regular feedback sessions.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
- Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
- Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Food Server
Lil King Subs
02.2011 - 04.2013
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
Bartender/waiter/cook
Merle’s Food & Drink
05.2010 - 01.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Round the Bend Steakhouse
04.2007 - 06.2009
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Education
Pending - Welding
Southeast Community College
Lincoln, Nebraska, NE2026
High School Diploma - General Studies
Seward High School
Seward, NE12.2003
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Machine operation
- Equipment operation
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Safety compliance
- Heavy equipment operation
- Forklift operation
- Tool operation
- Hand and power tools
- Heavy lifting
- Production work
- Machine setup
- Production procedures
- Quality assurance
- Hand-eye coordination
- Equipment maintenance
- Plant safety
- Flexible schedule
- Data entry
- Analytical thinking
- Issue resolution
- Materials handling
- Manufacturing procedures
- Deadline adherence
- Loading and unloading
- Customer service
- Continuous improvement
- Warehouse operations
- Hand and foot coordination
- Work scheduling
- Staff management
- Facility maintenance
- Residential construction
- Commercial construction experience
- Chemical handling
- Mechanical understanding
- Process control
- Operational documentation
- Advanced troubleshooting
- OSHA regulations adherence
- Quality control processing
- Preventative maintenance
- Maintenance and repair
- Strong work ethic
- Teamwork and communication
- Positive attitude
- Teamwork and coordination
- Good communication
- Punctual and reliable
- Following instructions
- Machinery operation
- Computer skills
- Safe machine operation
- Worksite safety
- Production operations
- Visual inspection
- Safety standards compliance
- Machine setup and shutdown
- Quality inspection
- Quality inspections and reporting
- Picking and packing
- Equipment setup
- Incident reporting
- Material loading and unloading
- Preventive Maintenance
Timeline
Standard Set-up Operator/Machinist
Hughes Brothers Inc.
08.2022 - Current
Keno Writer
Denton Daily Double
06.2015 - 09.2020
Bartender Supervisor
Nate’s on the Nine
05.2014 - 12.2015
Food Server
Lil King Subs
02.2011 - 04.2013
Bartender/waiter/cook
Merle’s Food & Drink
05.2010 - 01.2011
Mason Labor
Ocken Masonry
09.2007 - 08.2022
Bartender
Round the Bend Steakhouse
04.2007 - 06.2009
Pending - Welding
Southeast Community College
High School Diploma - General Studies
Seward High School
Similar Profiles
TAMMY R. FRAZIERTAMMY R. FRAZIER
General Manager at Hughes Brothers Construction, IncGeneral Manager at Hughes Brothers Construction, Inc
Lexi MasseyLexi Massey
Project Manager at Hughes Brothers BuildersProject Manager at Hughes Brothers Builders
Fallon GoolsbyFallon Goolsby
Operator at Hughes brothers constructionOperator at Hughes brothers construction