Colin Moss
Bellevue,NE
Summary
Proven track record in client relationship building and workload management, demonstrated through successful project completions for Food Caddie/McCleod Marketing. Excelled in safety compliance and scheduling, achieving high customer satisfaction and efficiency. Skilled in negotiation and deadline adherence, leading to significant cost savings and repeat business.
Experienced delivery driver successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments. Diligent with proven record of managing projects independently and delivering high-quality results. Successfully completed diverse assignments, showcasing effective problem-solving and project management skills. Demonstrated adaptability and strong communication abilities in client interactions and project execution. Experienced driver successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments. Forward-thinking Operations Specialist bringing over 10 years of expertise in delivery for medical and customer service sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level delivery position. Ready to help team achieve company goals.
Overview
45
45
years of professional experience
Work History
Independent Contractor/Delivery Driver
Food Caddie/McCleod Marketing
06.2014 - 12.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
Claims Representative
Omaha Property and Casualty/Fidelity National
07.2002 - 04.2014
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Developed in-depth understanding of insurance policies and procedures.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Negotiated settlements with claimants, achieving favorable outcomes for both parties.
Claims Adjuster
Farm Bureau Insurance of Nebraska
08.1979 - 03.2002
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
Education
Bachelor of Arts - Business Administration
Bellevue College, Bellevue Ne
Bellevue, NE06-1979
High School Diploma -
Bellevue High School Bellevue, Nebraska
Bellevue, NE06-1971
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Scheduling
Timeline
Independent Contractor/Delivery Driver
Food Caddie/McCleod Marketing
06.2014 - 12.2024
Claims Representative
Omaha Property and Casualty/Fidelity National
07.2002 - 04.2014
Claims Adjuster
Farm Bureau Insurance of Nebraska
08.1979 - 03.2002
Bachelor of Arts - Business Administration
Bellevue College, Bellevue Ne
High School Diploma -
Bellevue High School Bellevue, Nebraska
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