Connie Hagen

Processed daily disconnect letters and notices for 2 clients, processed weekly refunds for both clients to print refund checks, saved daily reports for stats recordings, processed bankruptcy and probate paperwork for both clients. Processed biweekly collection agency listings and submitted to external collection agencies that further supported payment recoveries for both clients.

• Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
• Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
• Utilized GPS systems effectively for accurate routing and delivery time estimates.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

• Maintained thorough documentation to track client progress, updating care plans as necessary to address changing needs.
• Ensured timely administration of prescribed medications according to physician guidelines to maintain optimum health levels in elderly patients.
• Maximized client independence through skill-building exercises tailored to each individual''s abilities and limitations.
• Demonstrated knowledge of elderly care best practices and stayed current on industry trends through continuous professional development initiatives.
• Light housekeeping, ie. laundry, dusting, vacuuming, light meal prep, grocery shopping.

• Provided empathetic support to patients experiencing emotional distress or confusion.
• Operated patient lift equipment to safely transfer individuals with mobility challenges.
• Monitored vital signs, including blood pressure and heart rate, to identify changes in patient health.
• Collaborated with healthcare team to develop and implement personalized care plans for patients.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Also worked in Dispatch, dispatching calls for emergencies and assigning orders to technicians for various natural gas companies.
• As well worked in Quality Assurance reviewing/monitoring customer-agent calls to ensure customers were provided accurate and complete information.