Courtney Miller
Elkhorn,NE
Summary
Experienced professional with strong skills in customer service, problem-solving, and team collaboration. Looking to apply my expertise in a new role outside of banking, with a focus on building relationships and improving processes.
Overview
8
8
years of professional experience
Work History
Banking Center Manager II
Core Bank
09.2023 - Current
- Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
- Coordinated with multiple departments to streamline inter-branch communication for quicker problem resolution and improved overall efficiency.
- Enhanced customer satisfaction by implementing efficient banking center operations and streamlining processes.
- Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in the bank's capabilities.
- Improved employee performance by designing comprehensive training programs and providing regular coaching sessions.
- Led a team of banking professionals in providing exceptional service.
Senior Universal Banker
Core Bank
05.2021 - 09.2023
- Delivered exceptional customer service by consistently going above and beyond to address concerns or resolve issues.
- Increased customer satisfaction by providing personalized banking solutions tailored to individual needs.
- Mentored junior bankers to enhance their skills and knowledge, fostering a culture of continuous learning within the team.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Assistant Account Executive
NEI Global Relocation
12.2019 - 04.2021
- Established strong relationships with vendors and service providers, enhancing collaboration during relocations.
- Coordinated seamless relocations for clients, utilizing strong project management skills and attention to detail.
- Collaborated with team members to coordinate complex moves, resulting in successful transitions for clients.
- Reduced client stress during relocations by providing exceptional customer service and empathetic support.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Assisted Account Executive with their clients needs.
Administrative Assistant
Eastern Aroostook Adult Education
08.2018 - 11.2019
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Teller
The County Federal Credit Union
02.2017 - 08.2018
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Educated customers on use of banking website and mobile apps.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
Education
Business Administration
University of Maine At Presque Isle
Presque Isle, MEBusiness Administration
University of Maine At Augusta
AugustaSkills
- Time management
- Problem-solving
- Excellent communication
- Organizational skills
- Leadership
- Planning and coordination
- Relationship building
Timeline
Banking Center Manager II
Core Bank
09.2023 - Current
Senior Universal Banker
Core Bank
05.2021 - 09.2023
Assistant Account Executive
NEI Global Relocation
12.2019 - 04.2021
Administrative Assistant
Eastern Aroostook Adult Education
08.2018 - 11.2019
Teller
The County Federal Credit Union
02.2017 - 08.2018
Business Administration
University of Maine At Presque Isle
Business Administration
University of Maine At Augusta
Similar Profiles
Md. Abir Hossain KhandokarMd. Abir Hossain Khandokar
Senior Officer at Core Banking System, Mutual Trust Bank LtdSenior Officer at Core Banking System, Mutual Trust Bank Ltd
Kimeera DavidKimeera David
Human Resources Coordinator at First National Bank - Core Banking PlatformHuman Resources Coordinator at First National Bank - Core Banking Platform
Gopi Suman AddankeGopi Suman Addanke
Vice President of Information Technology at Deutsch Bank Core Services LtdVice President of Information Technology at Deutsch Bank Core Services Ltd