Summary
Work History
Education
Skills
Timeline
Generic

Courtney Veldhuis

Omaha

Summary

Results-driven Senior Benefits Specialist known for productivity and efficiency in task completion. Possess specialized skills in benefits administration, regulatory compliance, and employee relations management. Excel in negotiation, problem-solving, and communication, ensuring seamless operations within human resources departments.

Work History

Senior Benefits Specialist

Triage
Omaha
2021 - 2026
  • Managed high-volume benefit enrollments across all 50 states, processing 2,500 to 4,500 annually.
  • Served as interim benefits manager to resolve escalated client issues and provide leadership support.
  • Managed verification requests as primary contact, ensuring timely and accurate responses met client standards.
  • Collaborated with major carriers and vendors including BCBS, MetLife, and Kaiser Permanente to improve service delivery.
  • Performed weekly payroll audits, cleared deductions, and adjusted benefit deduction codes for accuracy.
  • Conducted weekly audits on deduction accuracy and carrier file feeds to maintain data integrity.
  • Maintained accurate internal records and documentation to support seamless policy servicing.
  • Designed a ticketing system to streamline communication between teams, improving response metrics.

Human Resource Specialist

Bennington Community Schools
Bennington
2021 - 2021
  • Maintained accurate leave of absence records to ensure compliance with federal, state, and local regulations.
  • Recommended updates to leave policies and employee handbooks to enhance clarity and ensure compliance.
  • Oversaw comprehensive new-hire process, including job description creation, applicant management, and onboarding tasks.
  • Processed enrollments, changes, and terminations to support administration of employee benefit plans.
  • Assisted with payroll functions for non-exempt employees, ensuring accuracy and timely processing.
  • Reviewed positions for recruitment planning and evaluated classifications to establish equitable pay levels.
  • Conducted compensation research and market pay analysis to support informed recommendations on salary adjustments.
  • Managed district budget effectively, utilizing exclusive access to financial data.

Administrative & Enrollment Specialist

Westside Community Schools
Omaha
2017 - 2021
  • Processed new student records by requesting transcripts and entering data into district systems.
  • Maintained accurate physical and digital records, including student files and performance data.
  • Gathered information for subpoenas and legal requests, ensuring compliance with legal timelines.
  • Edited employee and student handbooks for clarity and adherence to district policies, enhancing user understanding.
  • Completed audits required by department of education, ensuring compliance with standards.
  • Managed school budgets and coordinated vendor relationships to ensure resource availability and cost-effectiveness.
  • Updated safety protocols across schools, coordinating implementation with leadership.
  • Provided training and mentoring to staff on administrative processes and systems.

Education

Bachelor's - Business Administration

Bellevue University

Skills

  • Data entry
  • Customer service excellence
  • Attention to detail
  • Confidentiality
  • Written communication
  • Organizational skills
  • Fast-paced adaptability
  • Independent work

Timeline

Senior Benefits Specialist

Triage
2021 - 2026

Human Resource Specialist

Bennington Community Schools
2021 - 2021

Administrative & Enrollment Specialist

Westside Community Schools
2017 - 2021

Bachelor's - Business Administration

Bellevue University

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Courtney Veldhuis