Courtney Williams
Lincoln,NE
Summary
Proven Dental Office professional with a track record of enhancing patient care and treatment acceptance rates in both General Dentistry and Orthodontics. Skilled in dental insurance and office administration, demonstrating exceptional analytical thinking and HIPAA compliance. Expertise in coordinating seamless care and improving interdisciplinary communication, significantly boosting efficiency and patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
RBO
01.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
Front Office Administrator
Steckelberg Dental
07.2023 - 12.2023
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Improved communication between dental staff and patients, ensuring clarity in treatment plans and procedures.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services..
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Office Administration & Prior-Auth Specialist
GSA
01.2019 - 07.2023
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
Education
Providence Health
Lincoln,NEHigh School Diploma -
Columbus High School
Columbus, NECollege of Saint Mary
Omaha, NESkills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Dental knowledge
- Prior authorization processing
- Analytical Thinking
- Insurance Coverage Verification
- Appeals processing
Certification
Radiology for Dental Auxiliary
Timeline
Front Office Administrator
Steckelberg Dental
07.2023 - 12.2023
Treatment Coordinator
RBO
01.2023 - Current
Office Administration & Prior-Auth Specialist
GSA
01.2019 - 07.2023
Providence Health
High School Diploma -
Columbus High School
College of Saint Mary
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