Summary
Overview
Work History
Education
Skills
Timeline
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Craig Korte

Wood River

Summary

Dynamic Service Manager with a proven track record at Grand Island Motor Company, excelling in team leadership and problem-solving. Successfully transformed customer complaints into loyalty opportunities while enhancing service quality. Skilled in staff training and continuous improvement, ensuring compliance with safety regulations and optimizing workflow for increased productivity.

Overview

21
21
years of professional experience

Work History

Service Manager

Grand Island Motor Company
12.2021 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Monitored service staff performance and provided feedback for improvement.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
  • Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.

Service Consultant

Tom Dinsdale Automotive Group
08.2013 - Current
  • Provided information about service procedures and expected timelines.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Documented payment details and personal information on customer accounts.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Franchise Owner

Snap On Tools Franchise
02.2005 - 08.2013
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
  • Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
  • Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
  • Managed day-to-day business operations.

Education

Automotive Technology

Central Community College
Hastings, NE
05-2001

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Trustworthy and honest
  • Workplace safety
  • Staff management
  • Goal setting
  • Continuous improvement
  • Technical troubleshooting
  • Inventory management
  • Staff training and development
  • Productivity monitoring

Timeline

Service Manager

Grand Island Motor Company
12.2021 - Current

Service Consultant

Tom Dinsdale Automotive Group
08.2013 - Current

Franchise Owner

Snap On Tools Franchise
02.2005 - 08.2013

Automotive Technology

Central Community College

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Craig Korte